CUSTOMER RELATIONSHIP OFFICER FOR STEEL INDUSTRY - NAGPUR , MAHARASHTRA
1 Nos.
115899
Full Time
2.0 Year(s) To 4.0 Year(s)
1.80 LPA TO 2.40 LPA
Steel/Metal/Iron/Non-ferrous
B.Com - Marketing; BBA / BMS - Marketing
Job Description:
Qualification:Bachelor’s in Marketing/Customer Relationship Management
Role: Build and maintain strong customer relationships, address complaints, and enhance customer satisfaction.
A Customer Relationship Officer (CRO) manages relationships between a company and its clients by addressing concerns, resolving issues, and providing personalized solutions to enhance satisfaction and loyalty. Key responsibilities include handling inquiries via phone, email, and digital platforms; maintaining customer interaction records using CRM systems; collaborating with internal teams to improve customer experience; and identifying opportunities to upsell or cross-sell products and services. Strong communication, problem-solving, and interpersonal skills are crucial for success in this client-facing role.
Key Responsibilities
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Customer Interaction:Serve as the primary point of contact for customers, responding to inquiries and feedback.
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Issue Resolution:Address customer complaints, troubleshoot problems, and provide timely, satisfactory solutions.
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Relationship Building:Cultivate and maintain strong relationships with customers by understanding their needs and providing tailored solutions.
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Data Management:Maintain accurate records of customer interactions, transactions, and feedback using Customer Relationship Management (CRM) systems.
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Internal Collaboration:Work closely with other departments (e.g., sales, customer service) to streamline processes and improve the overall customer experience.
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Service Improvement:Proactively identify opportunities to enhance customer satisfaction and suggest improvements to services and processes.
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Product Knowledge:Stay updated on company policies, products, and services to provide accurate information to customers.
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Sales Support:Identify opportunities for upselling and cross-selling to contribute to revenue growth.
Required Skills
- Communication Skills: Excellent verbal and written communication skills for effective customer interaction.
- Problem-Solving: Strong ability to analyze issues and develop appropriate solutions.
- Empathy & Patience: The ability to understand customer perspectives and remain calm under pressure.
- Teamwork: The capacity to work effectively with internal teams and stakeholders.
- Technical Skills: Familiarity with CRM systems is often a valuable asset.
- Attention to Detail: Accuracy in record-keeping and customer interaction is crucial.
Common Industries
Customer Relationship Officers are employed in various sectors, especially those that prioritize customer interaction, such as: Banking and Finance, Telecommunications, and Retail.
JOB APPLY
http://jobs.vinayakjob.com/
CONTACT DETAILS -
Name - MANISHA SAHU
Number - 9109993513
http://jobs.vinayakjob.com/
CONTACT DETAILS -
Name - MANISHA SAHU
Number - 9109993513
Company Profile
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