Customer Service Delivery Executive

Job Description:

Roles and Responsibilities
- Provide Post Sales customer support of CTCL and Algo Trading Platform to clients
- Resolve day to day queries of clients' via phone, email and on-line chat
- Explain the Risk management rules available in the Platform and how it impacts trading of the Users
- Troubleshooting, capturing logs and interacting with Development Team for defect resolution
- Provide information to clients about our various products through online demo & webinars
- Understanding requirements of new clients and additional features
- Testing new software release & giving inputs prior to deployment in Production environment
- Maintaining excellent relations with Customers and create a trusting relationship
- Be able to manage team

Minimum Requirements
- Knowledge of Capital Markets( Cash, Futures & Options segments )
- Excellent knowledge of RMS rules of CTCL platforms for Indian Stock Exchanges and Brokers
- Reasonable knowledge of F&O Trading
- Knowledge of Trading platforms such as ODIN, NEST, NOW etc
- Knowledge of charting applications such as Amibroker would be preferred
- Candidates with experience on Dealing desk and Live Trading terminal will be preferred
- Bachelor’s or master’s degree with a concentration in Financial industry preferred