Sr. Customer Care Executive

Job Description:

Position:          Sr. Customer Care Executive

Location:         Agra

Experience:     3 - 5 Years

Industries:      Jewellery

Responsibilities:

• Lead, guide, and supervise the customer care team to ensure smooth daily operations.
• Handle escalated customer queries and provide effective resolutions in a professional manner.
• Develop, document, and inculcate Standard Operating Procedures (SOPs) within the department.
• Conduct regular training sessions to enhance team knowledge, communication, and customer service skills.
• Monitor team performance, provide constructive feedback, and drive continuous improvement.
• Motivate the team to achieve set targets, maintain service standards, and deliver exceptional customer experiences.
• Coordinate with other departments to ensure seamless customer service operations.
• Prepare and present reports on customer care performance, challenges, and improvements.

 Required Skills:

• Strong team leadership and people management skills.
• Excellent verbal and written communication skills.
• Effective customer handling and conflict resolution abilities.
• Ability to prepare, implement, and monitor SOPs.
• Skilled in training, coaching, and motivating teams.
• High sense of responsibility, patience, and problem-solving attitude.
• Ability to work under pressure and handle multiple tasks.