IDFC First Bank / RM-NRI / Bangalore
Job Description:
ob Title
Relationship Manager - NRI / Acquisition RM-NRI
Department / Business Unit
Retail Banking / NRI Business Vertical / Branch Banking
Job Purpose
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Deepen and manage relationships with NRI customers, understanding their financial needs and offering relevant banking solutions. Shine+3GrabJobs+3foundit+3
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Acquire new NRI (NTB - New To Bank) clients and service existing NRI clients to contribute to the growth of the bank’s NRI portfolio. Adzuna+3GrabJobs+3Jobaaj+3
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Collaborate with product, operations, and branch teams to ensure seamless delivery of product & service offerings. GrabJobs+2Shine+2
Key Responsibilities
Below are typical responsibilities:
| Area | Responsibilities |
|---|---|
| Client Acquisition | Identify and acquire new NRI customers via referrals, cold-calling, network, local partners. foundit+3foundit+3Jobaaj+3 |
| Client Relationship & Retention | Maintain ongoing relationships with NRI clients, understand their financial goals, proactively suggest suitable products, ensure high customer satisfaction. GrabJobs+2foundit+2 |
| Sales & Cross-Selling | Sell a range of NRI banking products (savings/NRE/NRO accounts, fixed deposits, remittances, loans, investments, insurance etc.); cross-sell to increase share of wallet. Shine+3foundit+3Jobaaj+3 |
| Portfolio Management | Monitor inflows/outflows; manage existing NRI portfolios; ensure account activation/funding; track and improve profitability. Jobaaj+1 |
| Targets & Performance Monitoring | Meet / exceed defined sales/acquisition targets; monitor performance regularly; implement corrective actions. Shine+2Shine+2 |
| Service & Customer Experience | Handle customer queries/complaints; ensure high service standards and speedy resolution; maintain accurate records of interactions; ensure smooth operations. GrabJobs+1 |
| Market Awareness & Strategy | Stay updated with market trends, competitor offerings, regulatory changes affecting NRIs; suggest or adapt strategies for better acquisition or service. GrabJobs+2Shine+2 |
| Collaboration | Coordinate with internal teams (products, operations, legal/compliance etc.) and external partners (B2B, brokers) to support acquisition/service efforts. Jobaaj+2foundit+2 |
Qualifications & Experience
Typical requirements:
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Educational Qualification: Bachelor’s degree (Finance, Commerce, Business Administration, or related field). Some roles may prefer or include postgraduate qualifications (MBA / PGDM) depending on seniority. Shine+1
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Relevant Experience: Varies by location and seniority. Often between 2-8 years in banking / financial services / sales / relationship management, ideally with experience in NRI products. SimplyHired+2foundit+2
Skills & Competencies
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Excellent communication (verbal & written) and interpersonal skills. Adzuna+1
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Strong sales & negotiation skills. foundit+1
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Understanding of financial products (deposits, remittances, investment, loans) and NRI banking regulations. foundit+2foundit+2
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Customer-centric mindset; ability to build trust (even virtually / telephonically) with clients. Jobaaj+1
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Good analytical skills: tracking targets, monitoring portfolio metrics, understanding market trends. GrabJobs+1
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Tech savvy / comfortable using internal bank systems / CRM / digital tools. SimplyHired+1
Metrics of Success
Some of the KPIs / metrics by which the RM-NRI might be measured:
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Number of new NRI customers acquired (NTB count) GrabJobs+2Jobaaj+2
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Incremental deposits / liabilities from NRI clients; volumes of remittances etc. Jobaaj+1
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Cross-sell rates (product per customer) Jobaaj
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Customer satisfaction / turnaround time for service/issues, complaint resolution. GrabJobs
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Retention / growth of existing NRI portfolio. foundit+1
Key Challenges (Implicit)
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Dealing with regulatory & compliance aspects specific to NRIs (e.g. tax/NRI account rules, documentation)
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Making acquisition cost-effective (balancing lead generation cost vs. value)
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Maintaining service quality when clients are remote, possibly overseas; time zones, communication barriers
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Ensuring accurate record keeping and operations support
Key Skills :
Company Profile
We are the first --- to offer monthly credit on savings accounts. Our credit cards have no hidden charges. We offer Lifetime Free without minimum spend conditions, never-expiring rewards points, zero interest on cash withdrawal at ATMs, dynamic low APR and much more. Fees if any are transparent and described neatly in a manner a common person can understand. Every product offered by the --- is customer friendly, most often the best in the industry.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.