Sr. Manager - Operations

Job Description:

Title Manager / Sr. Manager – Operations
Location Bangalore, India
Reports to General Manager – Operations
No. of working days / timings Monday to Friday (Flexible timings)
Company Overview
NeoNiche Integrated Solutions is a next-gen experiential marketing powerhouse with presence in Mumbai, Bangalore,
New Delhi, and Singapore. Since 2011, we’ve evolved from an event management startup into one of India’s most
admired full-service agencies.
At NeoNiche we craft experiences that seamlessly blend creativity, strategy, and technology to empower brands and
drive measurable outcomes. We believe every brand has a story to tell and we make them matter by engaging audiences
emotionally. At our core NeoKnights, we honour the code of Respect, Care and Innovation.
🌐 Visit us: www.neoniche.com | LinkedIn: NeoNiche Integrated Solutions Pvt. Ltd.
Job Purpose
As Manager / Sr. Manager – Operations, you will be a strategic anchor in scaling high-impact delivery across
multiple event formats and geographies. You will lead complex operations, elevate cross-functional alignment, and
embed a culture of accountability, excellence, and innovation. This role will be pivotal in operationalizing
NeoNiche’s Vision 2030 by translating strategy into actionable execution frameworks and people-led growth.
Key Responsibilities / Accountability
• Operational Strategy & Governance
Build and lead execution strategies that align with business priorities, operational standards, and scalable
growth while driving consistency and risk mitigation.
• Leadership & Capability Building
Mentor mid-level managers and project leads to foster an ownership mindset, empower decision-making,
and institutionalize delivery excellence.
• Cross-Functional Execution Alignment
Serve as the strategic operations lead across BD, Creative, Client Servicing, and Finance to ensure seamless
delivery across event life cycles.
• Margin Optimization & Financial Control
Enhance operational efficiency and cost controls through accurate forecasting, budgeting, negotiation, and
financial discipline across project portfolios.
• Client-Centric Execution & Quality Assurance
Champion a delivery-first mindset by proactively anticipating client needs, aligning operations with creative
intent, and embedding quality benchmarks.
• Innovation & Delivery Transformation
Drive innovation through tech-enabled execution, vendor capability expansion, and experimentation with
new formats to keep delivery future-ready.
• Operational Risk & Compliance Management
Proactively identify executional risks and establish early-warning systems, compliance norms, and SOP
reviews for operational control.

• Post-Event Intelligence & Continuous Improvement
Lead structured post-event reviews to capture insights, evaluate delivery gaps, and implement data-driven
improvements that raise the bar for future operations.
Qualifications & Experience Skills & Competencies
• Graduate in Event Management / Mass
Communication / Business or related
discipline.
• 10–14 years of relevant experience in BTL,
MICE, or integrated event delivery; at least 3
years in a team leadership role.
• Proven ability to manage multi-location

events, lead large teams, and handle high-
stakes clients and budgets.

• Strategic thinking with a hands-on approach to
execution
• Strong commercial and budgeting acumen
• Exceptional coordination and stakeholder
management
• Agile problem solver with calmness under pressure
• Excellent communication, negotiation, and vendor
management skills
• Ability to coach, inspire and hold accountability
across levels
• Digital fluency in project management and reporting
tools (e.g., Monday.com, MS Excel, etc.)

Drivers for Excellence

Become a NeoKnight. Shape stories. Drive response. Lead the change.

FINANCIAL
CUSTOMER
PEOPLE
BUSINESS

Enable cost-efficient delivery by
embedding financial acumen across
operations teams, ensuring project
profitability, and reducing wastage
through proactive planning and vendor
accountability.
Deliver seamless, elevated client
experiences by aligning delivery with
creative vision and campaign impact—
owning execution that’s invisible but
unforgettable.

Create a high-trust, high-output operations
culture by mentoring leads, fostering
accountability, and creating robust feedback
and growth mechanisms.

Strengthen NeoNiche’s delivery edge
through SOP evolution, innovation in
formats, and cross-functional visibility that
aligns execution with business agility and
speed.