Operation Manager

Job Description:

Job Summary:

The Operations Manager at Akasa Coworking will be responsible for overseeing the smooth functioning of day-to-day operations across centers, ensuring service excellence, cost efficiency, and an exceptional member experience. This role demands a proactive and detail-oriented professional who can manage teams, vendors, and facilities while upholding Akasa’s quality standards and operational efficiency.

Key Responsibilities:

1. Center Operations Management

• Oversee daily operations of the Coworking centers, ensuring smooth functioning of all facilities and services.
• Maintain the highest standards of cleanliness, safety, and service delivery.
• Monitor occupancy, renewals, and space utilization to maximize profitability.
• Implement and maintain Standard Operating Procedures (SOPs) across centers.

2. Facility & Vendor Management

• Manage all vendors related to housekeeping, maintenance, security, pantry, and technical services.
• Ensure timely preventive maintenance and quick resolution of breakdowns.
• Negotiate and monitor vendor contracts, ensuring adherence to quality and cost standards.
• Coordinate with landlords and external agencies for maintenance and compliance.

3. Financial Control

• Prepare and monitor operational budgets for each center.
• Track and control operational costs to maintain profitability.
• Coordinate with the accounts team for timely processing of payments, rent, and utility bills.

4. Team Management

• Lead and guide on-site staff including front office, housekeeping, and technical support teams.
• Conduct regular performance reviews, training, and team meetings.
• Foster a culture of accountability, ownership, and continuous improvement.

5. Member Experience & Relationship Management

• Ensure a seamless and positive experience for all members and clients.
• Address member queries and grievances promptly and professionally.
• Coordinate with the Community & Sales teams for smooth onboarding and renewals.
• Maintain consistent communication with members to ensure satisfaction and retention.

6. Compliance & Reporting

• Ensure all operations comply with company policies, legal, and safety standards.
• Maintain records of occupancy, expenses, maintenance logs, and incident reports.
• Submit regular MIS reports to management on operational performance.

Qualifications & Skills:

• Graduate/Postgraduate in Business Administration, Operations, or Hospitality.
• Minimum 5–8 years of experience in Coworking, facility management, or hospitality operations.
• Strong leadership and multitasking abilities.
• Excellent communication, problem-solving, and vendor management skills.
• Proficiency in MS Office and familiarity with facility management tools.