Client Relationship Manager

Job Description:

What would you be required to do?
1. Client Interaction & Lead Handling
• Handling all client enquiries promptly and professionally via calls, marketing campaigns, newspaper
inserts, advertisements, references, or other channels.
• Validate client information per internal criteria and record accurately in the CRM.
• Ensure no client calls go unanswered; promptly return any missed calls.
2. Appointment Scheduling & Coordination
• Schedule and confirm client appointments for experience centre visits.
• Serve as the first point of contact during visits; welcome, brief, and ensure clients are comfortable.
• Follow up with clients post-visit and reschedule appointments as needed, keeping internal teams
informed.
3. Internal Liaison & Communication
• Act as the bridge between clients and the Sales/Design teams to capture initial requirements.
• Coordinate meetings, handovers, and follow-ups post-initial discussions.
• Communicate client preferences, special requests, or reschedules proactively to internal teams.
4. Experience Centre & Premium Service
• Conduct guided tours of the experience centre when required.
• Maintain a luxurious and welcoming environment reflecting the brand’s high standards.
• Document client feedback and insights to improve services and offerings.
5. Data Management & Reporting
• Maintain structured and up-to-date records of all client interactions, appointments, and visits.
• Prepare daily or weekly reports on client interactions, appointments, and follow-ups for internal
review.

6. Events & Marketing Collaboration
• Assist in organizing exclusive events, client days, or photoshoots, ensuring flawless execution.
• Collaborate with Marketing to provide insights on lead quality and client interaction trends.
7. Workplace Experience & Operations
• Manage client areas, ensuring smooth operations and premium service delivery.
• Maintain the experience centre ambiance, décor, housekeeping, and overall environment to luxury
standards with the help of the admin Supervisor.
• Coordinate with vendors, service providers, and facility teams to ensure seamless operations, with
the help of the admin Supervisor.
• Support HR and leadership in planning internal events and initiatives.
Who Qualifies?
• Education:
o Bachelor's or Master's degree in a relevant field, or
o 5+ years of experience in client relations, preferably in the luxury sector.
• Experience:
o Proven experience managing High Net-Worth Individuals (HNIs) or VIP clients, with at least
5+ years in a client-facing role.
o Experience in luxury or premium services is preferred.
• Skills:
o Communication: Excellent verbal and written communication skills.
o Attention to Detail: Strong focus on accuracy in client records and interactions.
o Tech Proficiency: Proficient in Microsoft Office Suite and CRM tools. Basic knowledge of ERP
systems is a plus.
o Client Service: Passionate about delivering exceptional, personalized service to clients.
o Interpersonal Skills: Ability to build and maintain long-term client relationships.
o Adaptability: Ability to adapt to client needs and resolve issues proactively.
o Team Collaboration: Effective at working with internal teams (Sales, Marketing) for seamless
service delivery.
o Luxury Focus: A strong passion for luxury services and commitment to representing a
prestigious brand.

What we offer
• Opportunity to work with India’s most exclusive luxury projects and clientele.
• Exposure to prestigious global collaborations in design, architecture, and luxury
• A culture of ownership, debate, and continuous learning where your ideas are valued.
• Exposure to high-profile collaborations with global luxury brands and events.
• A chance to be part of a lean, high-performing team that is redefining the industry.
Work Timings:
• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM (Half Day)
Sunday (for Client Relations): Optional – only required if clients have appointments that requires your
presence, and the team member will be eligible for a compensatory day off for working on Sundays and
other holidays if any