Training Executive

Job Description:

Position - Training Executive

Vishwa Pest Control Pvt. Ltd.
📍 Location: Chhatrapati Sambhajinagar (Aurangabad), Maharashtra

About Us

At Vishwa Pest Control Pvt. Ltd., we are dedicated to creating healthier, safer, and pest-free environments for homes, commercial spaces, and industries. Guided by eco-friendly practices and ISO-based processes, we deliver service that customers can trust.

We are now looking for a Training Executive who can strengthen our field team’s skills, promote service excellence, and ensure smooth customer experiences through structured training and effective escalation handling.

Role Overview

As a Training Executive, you will design and deliver training programs that help technicians and supervisors enhance their technical knowledge, safety awareness, and professionalism. You will play a key role in improving customer satisfaction by ensuring adherence to quality standards and helping manage escalations efficiently.

Key Responsibilities

✅ Training & Development

• Conduct technical training on pest control procedures, chemical safety, and equipment handling.

• Lead toolbox talks, safety awareness sessions, and on-site practical demonstrations.

• Manage induction programs for new joiners to ensure they are field-ready.

• Conduct performance-based refresher training and provide feedback during field visits.

✅ Process, ISO & Documentation

• Maintain and update SOPs, ISO documents, and service-related checklists.

• Ensure strict compliance with quality and safety standards.

• Assist in internal audits, documentation improvements, and corrective actions.

• Keep detailed records of training sessions, attendance, and skill matrices.

✅ Customer Satisfaction Support

• Train technicians on effective communication, customer etiquette, and service explanation techniques.

• Monitor customer feedback and work with teams to address service quality issues.

• Conduct targeted retraining sessions based on recurring complaints or feedback trends.

• Promote a customer-first attitude within the field team.

✅ Escalation Handling & Matrix Support

• Understand the company’s escalation matrix and train teams to follow it step-by-step.

• Guide technicians on what to do when:

  • A customer is dissatisfied

  • A complaint remains unresolved on-site

  • A technical issue requires senior intervention

• Ensure escalations are properly documented and routed (Technician → Supervisor → Operations → Management).

• Support management with insights to minimize repeat escalations and improve service processes.

What You Bring

• Bachelor’s degree in Science / Agriculture / Life Sciences / HR / Business Administration (preferred).

• experience in training, operations, or documentation roles.

• Strong communication, presentation, and interpersonal skills.

• Ability to explain technical topics in clear, simple language.

• Proficiency in MS Office and documentation management.

Who You Are

• Passionate about coaching and developing people.

• Patient, approachable, and an effective communicator.

• Quality- and safety-focused with strong attention to detail.

• Committed to delivering customer satisfaction and service excellence.