App Support Executive- Bhandup(Mumbai)
Job Description:
Location: Mumbai (onsite)
Department: Customer Support / Operations
Reports to: Operations Manager
Prefered: Female
About Keepintouch
Keepintouch is a dynamic digital platform designed to help users stay connected, informed, and empowered. Our mission is to provide a seamless user experience with reliable, friendly, and timely assistance.
Key Responsibilities
- Provide first-level support to users via chat, email, or phone.
- Troubleshoot and resolve app-related issues, including login, data sync, notifications and feature queries.
- Coordinate with the technical and product team to report and track bugs or enhancement requests.
- Maintain detailed support logs, feedback reports, and FAQs.
- Assist in user onboarding, app demos, and basic training sessions.
- Monitor app performance and uptime, flagging potential issues proactively.
- Support social media queries or reviews related to app issues.
- Contribute ideas to improve user experience and retention.
Skills & Qualifications
- Bachelor’s degree in IT, Communications, or related field.
- 1–3 years of experience in customer support, app support, or helpdesk roles.
- Strong understanding of mobile apps, Android/iOS environments, and basi troubleshooting.
- Excellent communication skills — verbal, written, and interpersonal.
- Empathetic, patient, and customer-centric approach.
- Ability to multitask and work in a fast-paced environment.
Preferred Attributes
- Prior experience in a SaaS or mobile app company.
- Familiarity with CRM tools (e.g., Freshdesk, Zendesk, HubSpot).
- Comfortable working across cross-functional teams.
What We Offer
- A collaborative and growth-oriented work environment.
- Opportunity to learn, innovate, and grow with a young digital brand.
- Competitive compensation and performance-based incentives.
Key Skills :
Company Profile
Established in 2001, this organization was founded to deliver robust and efficient services in connectivity and communication. Serving over 5000 SMEs and corporate clients globally, it continues to expand its footprint through comprehensive, cost-effective 360° solutions that support business growth. With a strong commitment to delivering ethical and value-driven telecom solutions, the company aims to build lasting client relationships and emerge as a global market leader. Its service portfolio includes Internet Leased Lines, Broadband, SMS communications, and IVR systems—enabling automation and seamless B2B business communication through the integration of IT and telecom.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.