Key Account Manager – HORECA & QSR -Delhi NCR/Kolkata/Lucknow

Job Description:

Job Purpose

The Key Account Manager (KAM) will drive strategic partnerships with Star Hotels, QSR chains, large restaurant groups, and institutional HORECA players. This role focuses on onboarding major accounts, building strong long-term relationships, and acting as the primary interface between Byufuel and its top-tier clients.The KAM ensures exceptional service delivery, develops customized sourcing solutions, and supports nationwide multi-city rollouts.

Key Responsibilities

Business Development & New Account Acquisition

• Identify, approach, and onboard Star Hotels, QSR chains, cloud kitchen networks,and leading HORECA groups for UCO sourcing.
• Build pipelines through proactive outreach, networking, industry events, and leveraging existing hospitality relationships.
• Prepare and deliver corporate presentations, commercial proposals, and value propositions for prospective clients.
• Drive multi-city and multi-region partnerships with national and regional chains.

Key Account Management

• Serve as the primary relationship owner for strategic customers.
• Understand client needs, contract terms, and operational expectations to ensure seamless service delivery.
• Coordinate with internal Operations, Compliance, Technology, and Finance teams to enable smooth onboarding and servicing.
• Ensure timely collection and complaint resolution for all assigned chains.

Commercial & Negotiation

• Engage with purchase teams, procurement heads, sustainability managers, and hotel/restaurant leadership.
• Develop commercial deals that are profitable, scalable, and long-term.
• Support contract drafting, sign-offs, renewals, and SLA adherence.

Client Engagement & Retention

• Conduct regular business reviews with key accounts to share performance, collection trends, and improvement plans.
• Ensure high levels of customer satisfaction and retention through consistent relationship-building.
• Identify cross-cluster or cross-city expansion opportunities for existing clients.

Internal Coordination & Reporting

• Work with regional teams to implement on-ground operations for national and regional chains.
• Maintain accurate records of customer interactions, contracts, and pipeline progress in the CRM.
• Provide weekly and monthly MIS/reporting to the Head of Key Accounts.

What We’re Looking For

• Bachelor’s degree or higher.
• 2–6 years of corporate/B2B sales experience, preferably in HORECA, hospitality,QSR, supply chain services, foodtech, or FMCG institutional sales.
• Strong exposure to dealing with purchase teams of hotels, restaurant chains, and large HORECA clients.
• Excellent communication, negotiation, and presentation skills.
• Ability to build trust-based relationships across decision-maker levels.
• Strong ownership, a customer-centric mindset, and ability to work in a fast-paced,growing startup environment.
• Willingness to travel to client sites, events, and multi-city chain meetings.

Why Work With Byufuel?

• Opportunity to shape India’s sustainability and food safety ecosystem.
• Work directly with leading hotel groups, QSR chains, and national restaurant networks.
• High-visibility role with strong career growth into senior key account leadership.
• Dynamic, innovative, and impact-driven culture.