Customer Service Representative
Job Description:
Key Responsibilities:
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Serve as the first point of contact for customers through phone, email, or chat.
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Understand customer needs and provide accurate information or solutions.
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Handle and resolve customer complaints or issues in a timely manner.
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Maintain customer records, logs, and updates in CRM tools.
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Follow up with customers to ensure their concerns are resolved.
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Escalate complex issues to the appropriate internal departments.
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Maintain a positive, empathetic, and professional attitude with customers at all times.
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Meet performance metrics including response time, resolution time, and customer satisfaction (CSAT).
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Provide feedback on recurring issues to improve processes and customer experience.
Company Profile
--- --- utilizes a unique approach while hiring the best in the industry. This does not mean the experts. We hire attitude and accountability. We believe in people with a zeal to give their 100%. We train them to not only be capable to provide the best solutions but also share their innovative ideas where applicable; Think out of the box for not just the best but even better results. Our experts have complete practical knowledge of various industries. Hence, each individual is trained to be capable enough to handle any given situation.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.