DGM - Quality Assurance(Construction Chemicals)

Job Description:

Key Responsibilities

1. Quality Control & Assurance

• Lead QC operations for all construction chemical products such as adhesives, sealants, waterproofing compounds, tile products, admixtures, grouts, etc.

• Ensure strict adherence to quality standards (IS, ASTM, EN, ISO).

• Develop and implement QC procedures, test methods, SOPs, and control plans.

• Ensure raw material, in-process, and finished goods quality checks through approved testing protocols.

• Manage product stability testing, batch release, and specification compliance.

2. Laboratory Management

• Supervise central and plant laboratories and ensure proper calibration & maintenance of all instruments.

• Implement advanced testing protocols and upgrade lab capabilities for new product categories.

• Ensure accuracy and reliability of test results; ensure robust documentation and reporting.

3. Supplier & Raw Material Quality

• Evaluate and approve new raw materials, vendors, and alternate sources.

• Conduct supplier audits and enforce quality improvement programs.

• Collaborate with procurement for vendor qualification and specification alignment.

4. Process Quality & Continuous Improvement

• Drive root-cause analysis for quality issues (RCA, 5 Why, Fishbone, CAPA).

• Implement process improvements using Lean, Six Sigma, and cost-optimization initiatives.

• Monitor production processes and ensure standard parameter compliance.

5. New Product Development Support

• Work closely with R&D for product formulation validation and scale-up.

• Assist in pilot runs, performance testing, and commercialization of new products.

6. Customer Quality & Technical Support

• Address customer complaints with detailed analysis and corrective measures.

• Conduct site visits, technical training, and product performance evaluations.

• Coordinate with Sales/Marketing to resolve quality concerns.

7. People Leadership

• Lead and mentor QC teams across all manufacturing units.

• Train chemists, technicians, and plant teams on quality standards & testing.

• Build a high-performance culture within the quality department.

Key Skills & Competencies

• Strong knowledge of construction chemicals (polymers, resins, admixtures, waterproofing, tile adhesives, epoxies).

• Deep understanding of IS/ASTM/EN test methods & quality management systems.

• Expertise in lab testing equipment & QC data management.

• Strong analytical and problem-solving skills.

• Excellent leadership, communication, and cross-functional collaboration abilities.

• Knowledge of Lean/Six Sigma tools preferred.

Qualifications & Experience

• M.Sc Chemistry / B.Tech – Chemical / Polymer / Materials Science.

• 12–18 years of experience in Quality Control/Assurance in Construction Chemicals or related industry.

• Experience handling multi-plant QC operations is an advantage.

• Six Sigma / ISO Auditor certification preferred.

KPIs / Performance Indicators

• Batch rejection levels

• Customer complaints & resolution time

• Supplier quality improvements

• Adherence to standards & audit results

• Lab performance & reliability

• Cost savings through QA/QC optimization