Relationship Manager for Mumbai

Job Description:

• Sales & Acquisition:
  • Source new home loan business from open markets, networking, and builder/developer relationships.
  • Achieve individual and team sales targets for home loans (HL) and Loan Against Property (LAP).
  • Develop relationships with builders, connectors, and DSAs (Direct Selling Agents).
• Customer Relationship Management:
  • Meet clients, understand their needs, and offer tailored home financing solutions.
  • Guide customers through the entire loan process (documentation, processing, approval).
  • Ensure high customer satisfaction (CSAT) through excellent service and timely communication.
  • Handle complaints, resolve issues, and manage early delinquencies.
• Portfolio & Process Management:
  • Maintain high-quality loan books and ensure compliance with KYC/guidelines.
  • Ensure proper file completion and timely disbursement documentation.
  • Analyze performance, manage team productivity, and provide market feedback.
• Product Expertise & Cross-Selling:
  • Clearly explain product features (ROI, fees, T&Cs).
  • Identify cross-selling opportunities (e.g., insurance, other financial products).