Dispatch & Logistic Coordinator

Job Description:

Position:          Dispatch & Logistic Coordinator

Location:         Mumbai

Experience:     3 - 5 Years

Industries:      Pharma - API

Responsibilities:

• Order Receipt & Verification :

• Receive and verify customer orders and supporting documents from the Sales/Marketing Team (including product specifications, customer-specific specifications, PO, delivery instructions and packing instructions).
• Validate order details for quantity, specifications, and delivery timelines.
• Coordinate with Production Planning to confirm feasibility and schedule commitment.
• Production Coordination :
• Follow up with the Plant Production Team to monitor order progress as per schedule.
• Share customer-specific requirements (additional tests, customer-specific specifications incl. but not limited to particle size, working standard, impurity standard, packaging, labelling, etc.) with Production.
• Communicate any deviations, material shortages, or capacity issues to stakeholders on time.
• Quality Control, Quality Assurance (QA) and Regulatory Coordination :
• Share customer-specific requirements like additional tests, customer-specific specifications,
• Maintain alignment between QA, Production, and Dispatch to avoid any non-compliance or delay due to quality holds.
• Dispatch Planning & Logistics :
• Plan dispatches in coordination with Dispatch coordinator at Plant (Subba Rao and Vikash), and Sales Teams based on customer priority and readiness.
• Ensure batch allotments are such that there is minimum inventory of approved finished goods.
• Ensure that despatch details are shared with (LR, transporter, vehicle number) with stakeholders i.e. customer and sales team.
• Billing & Documentation :
• Coordinate with the Sales, Accounts/Invoice Team for timely PDI and invoice generation.
• Customer Communication & Payment Follow-up :
• Keep Marketing team/customers updated on dispatch and delivery status.
• Resolve issues related to invoices, short supplies, or delivery mismatches.
• Coordinate with internal teams to ensure prompt resolution of customer complaints.
• Reporting, Trackers & MIS Maintenance :
• Maintain all sales & orders related trackers
• Prepare and update MIS reports on order status, production progress, stock position, and dispatch details.
• Track pending orders, stock position, sold-unsold, delayed deliveries, and payment status for management review maintaining high data accuracy.
• Support management in preparing monthly dashboards and performance summaries.
• Process Improvement & Coordination :
• Identify areas for improvement in communication flow, documentation, and dispatch efficiency.
• Suggest process enhancements to streamline coordination between Sales, QA, Production, Regulatory, Accounts, and Logistics.
• Contribute to cost optimization, improved turnaround time, and higher customer satisfaction.

Required Skills:

• Strong coordination and communication skills (inter-departmental and customer-facing).
• Understanding of dispatch, logistics, and documentation processes.
• Basic knowledge of Quality Assurance and regulatory documentation (CoA, batch release,etc.).
• Proficiency in MS Excel / ERP for MIS and tracking.
• Attention to detail, follow-up discipline, and problem-solving ability.

Required Qualification: - Any Graduate

Salary :- Upto 7.00 LPA

If you are interested for this opening please send updated resume on same mail with following details.

Total No. of Years Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-