Service Coordinator
1 Nos.
122786
Full Time
3.0 Year(s) To 5.0 Year(s)
5.50 LPA TO 7.00 LPA
Site Engg/Service/Project Mgt/After sales
Shipping/Port/Marine
B.Tech/B.E. - Electrical; B.Tech/B.E. - Instrumentation; B.Tech/B.E. - Mechanical; Diploma - Electrical; Diploma - Mechanical
Job Description:
About the Role: Service Coordinator
As a Service Coordinator, you’ll play a vital role in supporting our Global Site Service team and Service Manager. You’ll help plan and coordinate service activities, manage documentation, and ensure outstanding customer service for our clients worldwide.
This role is ideal for someone who thrives in a fast-paced environment, enjoys working with global teams, and is passionate about delivering operational excellence.
Key Responsibilities
🗂️ Coordination & Scheduling
- Assist in planning and scheduling global site service activities
- Maintain service and agreement schedules and communicate updates to clients
- Support Service Engineers with travel planning and logistics
📋 Administrative Support
- Manage technical support case systems and follow-ups
- Maintain Service Engineer records (visas, medicals, safety cards, offshore qualifications)
- Assist with expense claim approvals and ensure timely job reporting
- Prepare billing summaries and maintain compliance in third-party systems (e.g., ISNET)
- Monitor and replenish spare inventories for Service Engineers
- Administer customer service surveys and feedback processes
🔧 Process Improvement & Team Support
- Identify gaps in current processes and suggest improvements
- Provide general administrative support to the Service team
- Collaborate with internal teams to ensure smooth operations
About You
🎓 Qualifications & Experience
- Diploma or BE/BTech in Mechanical, Electrical, or Instrumentation Engineering
- 3–5 years of experience in service coordination, customer service, or office administration
- Experience working with ERP systems (preferably Dynamics AX 2012 / AX 365)
- Proficiency in Toggle software.
🧠 Skills & Attributes
- Strong communication, negotiation, and interpersonal skills
- Proficient in MS Office (Excel, Word, Project)
- Excellent time management and organizational skills
- Attention to detail and problem-solving mindset
- Ability to build and maintain client relationships
- Motivated to learn about our products and industry
- Strong written and verbal English skills
Company Profile
Our --- environment solutions provide an end-to-end service that increases efficiency in port approach, berthing, docking, and mooring.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.