Cluster Head

Job Description:

Role Overview:
The Cluster Head is responsible for end-to-end operational ownership of multiple centers within an assigned cluster, ensuring
achievement of mobilization, training, placement, and compliance targets as per client CSR mandates. The role acts as the
bridge between Program Managers and Center-level teams.
Key Responsibilities:
 Manage multiple training centers (or as assigned) within the cluster
 Ensure achievement of mobilization, enrollment, training completion, and placement targets
 Drive center-wise performance reviews on weekly and monthly basis
 Ensure standardization of processes across centers
 Lead and mentor:
o Center Managers / Counselors, Trainers, Mobilizers, Placement Coordinators (Indirectly)
 Conduct performance reviews and coaching interventions
 Act as the first level escalation point for center-level issues
 Proactively identify:
o Underperforming centers
o Staff gaps
o Mobilization or placement risks

Qualifications & Experience
 Graduate / Postgraduate (MSW)
 8–12 years of experience in:
o Skilling / Education / CSR programs
o Multi-center operations
 Proven experience managing:
o Multiple centers
o Field teams across locations
 Exposure to:
o CSR projects
o Government-funded or foundation-led programs (preferred)

Skills & Competencies
 Strong operational & execution focus
 Excellent people management and coaching skills
 Data-driven decision-making
 Stakeholder & client coordination
 Strong problem-solving and escalation handling
 Willingness to travel extensively within the cluster