Manager- Digital Transformation Application Support Pune
1 Nos.
123422
Full Time
7.0 Year(s) To 10.0 Year(s)
17.00 LPA TO 18.00 LPA
IT Software- Application Programming / Maintenance
Banking/Financial Services
Job Description:
1. IT Service & Support Management
- Lead day‑to‑day operations for all enterprise applications to ensure system stability, performance, and availability.
- Monitor application health dashboards and ensure proactive issue prevention and resolution.
- Manage incident and service request lifecycle, ensuring closure within defined SLAs/TATs.
- Identify recurring issues and drive problem management activities to eliminate root causes.
- Ensure alignment to ITIL incident, problem, and change management processes.
- Collaborate with InfoSec teams to monitor and close security incidents promptly.
2. Quality Assurance
- Define operational KPIs and track adherence to service quality metrics.
- Implement continuous improvement programs for application support functions.
- Conduct periodic service reviews and initiate corrective/preventive actions when required.
- Ensure documentation, knowledge base updates, and service continuity plans are current.
3. Vendor Management
- Coordinate with application vendors, managed service providers, and third-party partners for escalations and SLA compliance.
- Review vendor performance and drive governance meetings for service improvement.
- Oversee contract renewals, support agreements, and escalations for major incidents.
- Ensure vendors adhere to security, compliance, and audit requirements.
Company Profile
--- --- --- ---, a --- Group Company, is a 100% captive finance subsidiary of --- --- --- established for the purpose of running it as an NBFC, exclusively to finance vehicles manufactured and/or marketed by --- --- --- and its subsidiaries/associates.
Certificate of Registration for carrying on the NBFC Business was received from Reserve Bank of India on 29 August 2023.
The Company was incorporated as --- --- Consumer Finance --- on 6 December 2021. After the change of the name of the Company from --- --- Consumer Finance --- to --- --- --- ---, the fresh certificate of incorporation was received from Registrar of Companies, Pune, on 26 December 2023.
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