Customer Experience Associate

Job Description:

 Position:        Customer Experience Associate

Location:         Mumbai

Experience:      5 - 6 Years

Industries:       Pharma

 Responsibilities:       

• To ensure customer satisfaction by proactively providing all the support with a customer-centric approach
• Assisting and effectively coordinating with Regional/Business Head/marketing team
• Data analysis of the products/customers/countries/regions and compiling/leveraging market intelligence for making informed decisions
• Organizing and updating Regional/Business Head, Marketing team, customers and agents by proactively coordinating with all the departments
• Updating all the customer profiles, business requirements, enquiries, samples register, pricing proposals, emails and other communication
• Performing basic admin duties including printing, sending emails, and ordering office supplies, corporate and product brochures
• Preparing MOMs, Marketing presentations for periodic reviews, Rolling forecasts, Commission payments, reconciliation of accounts receivables and management, Budgeting and marketing expenses
• Attending online and face-to-face meetings with customers and travel whenever required
• Adhering to company’s policies, procedures with a high work ethic

Required Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and planning skills.
• Proficiency in MS Word, Excel, Presentation Working knowledge of CRM platforms
• Experience of working in a Pharma organization as a Customer Support professional
• Familiarity with market intelligence platforms and market research techniques

Required Qualification: - Any Graduation + MBA - Marketing

Salary: - Upto 6.50 LPA

If you are interested in this opening, please send updated resume on same mail with following details.

Total No. of Years Experience: -

Current CTC: -

Expected CTC: -

Notice Period: -