Senior Ticketing Executive

Role Summary

The Senior Ticketing Executive will be responsible for handling end-to-end ticketing operations for domestic and international travel. The role requires strong experience in the tour and travel industry with expertise in reservations, fare calculation, reissues, and customer coordination.

KRA: Task / Activities

1. Handle domestic and international air ticketing for individual and corporate clients.

2. Manage bookings, cancellations, reissues, and refunds efficiently.

3. Check fares, availability, and routing options as per customer requirements.

4. Coordinate with airlines, travel portals, and internal teams for smooth operations.

5. Ensure accuracy in ticketing, invoicing, and documentation.

6. Resolve customer queries and provide timely travel support.

KPI: Performance Metrics

· Accuracy and turnaround time in ticketing

· Customer satisfaction and query resolution

· Error-free documentation and invoicing

· Adherence to airline and company policies

Skills & Attitude (A in BARE Fit)

Required Skills

Preferred skills

· Strong experience in air ticketing (Domestic & International)

· Good knowledge of fare rules, reissues, refunds, and cancellations

· Familiarity with GDS systems (Amadeus / Galileo / Sabre  preferred)

· Good communication and coordination skills

· Experience handling corporate travel accounts

· Basic knowledge of tour packages and visa processes

Attitude Required for This Position

· Customer-focused and service-oriented

· Detail-oriented and accountable

· Ability to work under deadlines and pressure

· Team player with a positive attitude

Experience & Eligibility (E in BARE Fit)

Experience Range

Age Criteria

Language(s)

Competitors

3 to 6 Years

Travel agencies, tour operators, corporate travel firms

Qualification

Gender

Location

Relevant Industries

Any Graduate

Egmore, Chennai

Tour & Travel, Aviation, Hospitality