Telecaller

Job Description:

Role Summary

The Telecaller – Appointment Setter supports the sales function by making outbound calls to company-provided leads, explaining basic project details, qualifying customer interest, and scheduling meetings or site visits for the sales team. This is a process-driven, communication-focused role and does not carry direct sales targets or incentive-linked pressure.

KRA: Task / Activities

• Make outbound calls to leads provided by the company
• Clearly explain basic real estate project details to prospects
• Identify and qualify interested customers
• Schedule meetings or site visits for the sales team
• Maintain accurate call records and daily activity updates
• Follow communication scripts and internal calling guidelines
• Maintain professional and courteous communication at all times

KPI: Performance Metrics

• Consistency in daily calling activity
• Quality and clarity of customer communication
• Accuracy of call records and reports
• Professional conduct and script adherence
• Reliability, attendance, and discipline

Desired Profile / Criteria / Skills :

Required Skills

• Good verbal communication in English
• Basic customer interaction skills
• Ability to clearly explain information over calls

Preferred skills

• Prior experience in telecalling or customer service
• Exposure to real estate or service industries