Aditya Birla Health Insurance/ Cluster Manager - Banca Channel/ Mumbai

Job Description:

Here is a detailed Job Description for Banca Channel – Cluster Manager (Bank Assurance Channel):

Job Title: Cluster Manager – Banca Channel

Department: Bancassurance / Distribution

Reporting To: Regional Manager / Zonal Head

Location: As per assigned cluster

Job Purpose:

To drive insurance sales through assigned bank branches within the cluster by managing relationship with bank partners, leading Banca Sales Managers (BSMs), and achieving revenue & business targets.

Key Responsibilities:

1. Business Development & Sales

• Drive life/health/general insurance sales through mapped bank branches.

• Achieve cluster premium targets (APE/GWP/NOP as applicable).

• Increase penetration and productivity per branch.

• Plan and execute monthly/quarterly sales strategies.

• Monitor daily sales performance and take corrective actions.

2. Bank Relationship Management

• Build and maintain strong relationships with Cluster Heads, Branch Managers & key bank officials.

• Conduct regular joint sales calls and customer meetings.

• Ensure high visibility in bank branches.

• Resolve partner escalations and service issues.

3. Team Management

• Lead and manage Banca Sales Managers / Relationship Officers.

• Recruit, train and mentor sales team members.

• Conduct performance reviews and coaching sessions.

• Ensure team adherence to compliance and sales processes.

4. Training & Activation

• Conduct product and sales training for bank staff.

• Drive activation of newly mapped branches.

• Implement sales campaigns and incentive programs.

• Promote cross-sell and upsell initiatives.

5. Compliance & Process Management

• Ensure adherence to IRDAI guidelines and company policies.

• Maintain proper documentation and KYC compliance.

• Monitor persistency and quality of business.

• Control mis-selling and customer complaints.

6. Reporting & MIS

• Prepare daily/weekly/monthly MIS reports.

• Analyze branch-wise productivity and revenue trends.

• Share performance insights with senior management.

Key Performance Indicators (KPIs):

• Premium Achievement (APE/GWP)

• Branch Activation Ratio

• Productivity per BSM

• Persistency Ratio

• Revenue Growth

• Compliance adherence