Admin & Operations Executive

Role Summary

Responsible for handling day-to-day office administration, operational coordination, and WhatsApp-based client communication to support business operations efficiently.

KRA: Task / Activities

1. Office Administration & Operations

• Manage daily office administrative tasks
• Maintain invoices, records, and documentation
• Coordinate with suppliers and internal teams
• Handle operational follow-ups

2. WhatsApp Marketing & Client Coordination

• Send WhatsApp broadcasts to customers
• Share product Catalogues and gift options (training provided)
• Respond to basic client inquiries
• Maintain customer database in Excel

3. Digital & Documentation Work

• Prepare and maintain Excel sheets
• Draft and send emails
• Manage files using Google Drive
• Create and edit basic PDFs
• Use Chat GPT for drafting messages and product descriptions 

KPI: Performance Metrics

• Timely completion of administrative tasks
• Accuracy in documentation & records
• Response time to customer inquiries
• Whats App campaign execution efficiency
• Database maintenance accuracy 

Required Skills

Preferred skills

• Basic MS Excel knowledge
• Comfortable with WhatsApp Business
•  Email drafting skills
• Familiar with Google Drive
• Basic understanding of ChatGPT / AI tools 

• Prior admin/back-office experience
• Good typing speed
• Basic PDF handling

Attitude Required for This Position

• Organized and responsible
• Proactive and quick learner
• Good communication skills
• Willing to handle multi-tasking
• Professional behavior and accountability