Help Desk Manager (Technical)

Job Description:

Hiring for Helpdesk Manager in Mumbai Worli for Government Department (Police) 

Responsibility

• Managing Information Technologies & Computer systems.
• Controlling & Evaluating IT & electronic data Operations.
• Managing Helpdesk & On-field Staff
• Vendor Management
• Client Management

Salary Budget: Rs. 40,000/- to 50,000/-

Job Description

We are looking for a Helpdesk Manager to be responsible & accountable for the smooth running of our Operations within the limits of requirements, specifications, costs & timelines.
You will supervise the implementation & maintenance of our Company’s computing needs.

The successful candidate will have improved skills, proven professional experiences & detailed knowledge of the industry’s best practice.

Responsibilities

• Manage information Technology & computer system.
• Plan, Organize, control & evaluate IT & electronics data Operations.
• Manage Helpdesk & Field support Staff by recruiting, training & coaching employees, communicating JOB expectations & appraising their performance.
• Design, Develop, implement & coordinate systems, policies & procedures.
• Ensure Security of data, network access & backup of systems.
• Act in alignment with user needs & system functionality to contribute to organizational policy.
• Identify problematic areas & implement strategic solutions in time.
• Audit systems & assess their outcomes.
• Preserve assets, information security & control structures.
• Handle IT procurement &ensure cost effectiveness.
• Vendor management & Track the issues till closure. 
• Generate reports as & when required by the department in coordination with the MIS Team.
• Complete ownership of communication & coordination with various Departments. 
• Responsible to follow-up with the Helpdesk team on the Tickets opened & work till closure without violating the SLA’s.

 Requirements

• Proven working experience as a Helpdesk manager or relevant experience.
• Excellent communication to manage various meetings & coordination with Clients.
• Excellent knowledge of technical management, information analysis & computer hardware/ Software systems.
• Expertise in data Centre Management & data governance.
• Hands on experience with Computer Networks & Relevant software.

Job Location: Mumbai Worli

If you are interested kindly send your updated CV on career@paradiseplacement.co.in 

for more details call on 9765567699 / 9765567506