Sales Executive

Job Description:

job time : 

• 07:00 AM – 12:00 PM
• 04:00 PM – 08:00 PM

Sales Executive : Female GenZ preferred

Reports To: Branch Head

Primary Objective

Convert qualified leads into paying members quickly and efficiently, ensuring clear communication and zero lead loss.

Core Responsibilities

• Manage leads, trials, conversions, and renewals

• Maintain CRM accuracy and disciplined follow-up

• Protect revenue at the ground level

Key Responsibilities

• Respond to all incoming leads within 5 minutes

• Qualify leads and schedule trial sessions

• Confirm trial bookings and update the CRM on the same day

• Conduct post-trial conversations to drive conversions

• Initiate renewal discussions 10 days before membership expiry

• Ensure no training sessions occur without payment

• Maintain 100% accuracy in all CRM documentation

Non-Negotiables

• Do not use personal WhatsApp for work communication

• No verbal commitments to customers

• No backdated CRM entries

• No discounts without prior approval

KPIs (Key Performance Indicators)

• Lead-to-Trial Conversion %

• Trial-to-Member Conversion %

• Renewal Closure %

• CRM Hygiene Score (Target: 100%)

Authority Limits

• Allowed to schedule trials and follow-ups

• Not allowed to approve discounts, extensions, or refunds