Infrastructure & Facility Management - Mumbai/Gurgaon

Job Description:

Job Role

The Senior Specialist - IFM is responsible for managing all infrastructure and facilities management services of the bank, ensuring operational efficiency. This vital role ensures the smooth functioning of day-to-day maintenance and facilities, contributing to the overall operational effectiveness of the bank.

Primary Responsibilities

• Manage essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling.
• Ensure that basic facilities are well-maintained.
• Implement performance management techniques to monitor and demonstrate achievement of agreed service levels and lead improvement initiatives.
• Ensure that facilities meet compliance standards and government regulations.
• Support future planning by forecasting the facility’s upcoming needs and requirements.
• Adhere to reporting procedures as per the bank's standards and requirements.
• Supervise facility refurbishments, renovations, and any necessary replacements and repairs.
• Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures, and purchases.
• Prepare documents to put out tenders for contractors.
• Liaise with external vendors to ensure efficient administrative services.
• Set up Standard Operating Procedures for managing the critical environment and ensure compliance at the site.
• Plan and monitor appropriate facility management staffing levels and ensure efficient utilization.
• Provide training to on-site teams on equipment procedures and implementation, ensuring all desired training is completed as scheduled.
• Communicate workplace safety precautions to employees.
• Develop contingency plans for uncertain situations, such as unexpected equipment breakdowns.
• Capture and share best-practice knowledge among the team.

Secondary Responsibilities

• Collaborate with business/support units and provide them with requisite materials and services to support their day-to-day operations.
• Keep abreast of global market trends and competitor strategies in key markets.