Workshop Manager

Job Description:

As a Workshop Manager, you will oversee the complete operations of the workshop, ensuring performance, efficiency, and profitability. You will lead the technical team, manage daily workflows, drive business growth, maintain exceptional customer satisfaction, and enforce safety and quality standards. Experience in vehicle detailing workshop operations is mandatory.

Key Responsibilities:

● Lead and supervise a team of technicians, ensuring smooth daily operations. ● Plan and assign jobs according to workload, urgency, and skill levels of technicians. ● Drive business growth by attracting new customers and increasing workshop revenue. ● Prepare accurate and competitive quotations, ensuring proper job costing and margins. ● Monitor job progress to ensure timely completion and adherence to quality standards. ● Maintain high standards of safety, cleanliness, and workshop organization. ● Implement and enforce safety procedures and ensure compliance with regulations. ● Conduct regular safety briefings and toolbox talks. ● Coordinate with procurement to ensure timely availability of spare parts and consumables. ● Monitor and control inventory, maintaining optimal stock levels while minimizing waste and loss. ● Ensure all required tools, equipment, and operational resources are available and maintained. ● Conduct performance reviews for technicians and provide structured feedback and development support. Handle customer concerns professionally, ensuring high levels of satisfaction. ● Take ownership of operational challenges and work effectively under pressure. ● Perform additional responsibilities as required to support business objectives.

Qualifications & Experience:

● Minimum 4-5 years of experience in workshop operations or automotive service management. ● Experience in vehicle detailing workshop operations is mandatory. ● Strong leadership and team management skills. ● Knowledge of inventory control, procurement, and workshop safety standards. ● Excellent customer service, communication, and problem-solving skills. ● Ability to work under pressure and manage multiple priorities efficiently.

Skills & Competencies:

● Leadership and team management ● Operational planning and execution ● Business development and revenue growth ● Costing and quotation management ● Safety and compliance awareness ● Customer service excellence ● Inventory and resource management