Deputy Manager-Partner Service

Job Description:

Key Roles & Responsibilities:- 

Primary Role Description
The job holder would be responsible for:

• Monitoring servicing for B2B & B2C Partners.
• Closely interacting with B2B & B2C Partners and business team.
• Closely working with the operations and claims to ensure the customer requirement is timely taken care.

Key Roles & Responsibilities:

• Monitoring of daily servicing requests, responses and endorsement.
• Identifying loopholes and taking corrective actions to meet customer demands
• Visiting the B2B2 customers on weekly basis to strengthen relationships
• Structuring the Group service model according to the customer expectations and feedback, ensuring the commitments are met.
• Enhancing portal utilization for Partner for effective policy servicing.
• Conducting regular governance call and onsite meetings with B2B- B2B2C customers, partners & Sales to handle concerns and orient the process & close gaps.
• Preparation of Business Requirement document/Change Request with help of operations and change delivery group for system development as per business needs.
• Aggressive follow up with the cross functional team for quick resolution
• End to end resolution of customer concerns.
  
  

Key Requirements – Education & Certificates:

• Graduate/Post Graduate—Finance/Operations/Insurance
• Knowledge of MS office
• Good Communication skills in English and Hindi, both verbal and written
• Knowledge about the industry standards related to customer services and a thorough understanding of relevant processed in reference to customer service and delivery.

Key Requirements - Experience & Skills:

• Minimum 6-8 years of relevant experience in customer service, operations preferably in insurance/TPA/Broker