HVAC CRO Supporter – Data Entry & AMC Sales

Job Description:

💼 Job Title: Back Office Executive / CRM Coordinator

📍 Location: Ahmedabad
🕒 Experience: 0 to 2 Years
Location: Rambaug, Maninagar
Department: Customer Relations / Service
Reporting To: Service Asst. Manager Working
Days: Sunday Leave - Timings – 10:00 am to 7:00 pm

📝 Role Overview:

We are looking for a dedicated and detail-oriented candidate to support daily back-office operations. The role includes customer data management, AMC (Annual Maintenance Contract) follow-ups, service coordination, and assisting in sales-related activities. This position plays an important role in ensuring smooth operations and customer satisfaction.

🎯 Key Responsibilities:

• Enter customer details, service data, and billing information accurately in CRM

• Prepare and follow up on AMC quotations for closures

• Maintain records of AMC status (due, expired, upcoming) and coordinate renewals

• Coordinate with the service team for scheduling and updates

• Handle customer queries and ensure timely follow-ups

• Assist in invoice generation, payment follow-ups, and documentation

• Track service calls, spare parts, and update OEM portals when required

• Prepare weekly and monthly reports

• Maintain proper documentation and records

• Ensure smooth coordination between internal teams

• Suggest improvements in processes and customer communication

✅ Requirements:

• Graduate (B.Com / B.A. / Diploma preferred)

• 0 to 2 years of experience (Freshers can apply)

• Basic computer knowledge (Excel, Email, CRM)

• Good communication skills