Customer Care / Retail Sales Executive

Role Summary

The Customer Care / Retail Sales Executive will handle in-store customer interactions, assist with product sales, manage billing through Tally or POS systems, and ensure a smooth customer experience.

KRA: Task / Activities

• Attend to walk-in customers and provide product information
•  Assist customers in selecting products
•  Generate invoices and manage billing through Tally / billing software
•  Handle customer queries and basic support
•  Maintain sales records and daily billing reports
• Coordinate with inventory team for stock availability
• Maintain cleanliness and display of retail products

KPI: Performance Metrics

• Daily and monthly sales targets
•  Billing accuracy
•  Customer satisfaction
•  Product knowledge and service quality
•  Timely reporting and documentation

Skills & Attitude (A in BARE Fit)

Required Skills

Preferred skills

• Basic knowledge of Tally and billing systems
•  Good verbal communication skills
•  Customer handling skills
• Basic computer knowledge

• Previous experience in retail sales or customer care
• Experience with POS systems 
•  Basic accounting understanding

Attitude Required for This Position

• Friendly and customer-focused
•  Responsible and punctual
•  Positive attitude toward sales
•  Willingness to learn and adapt