CRM Executive

Job Description:

Job Summary:

We are looking for a detail-oriented CRM Executive to manage customer interactions, order coordination, and after-sales support in a manufacturing setup. The role involves close coordination with sales, production, dispatch, and accounts teams to ensure smooth order processing and customer satisfaction.

Key Responsibilities:

• Maintain and update customer database in CRM/ERP system
• Coordinate with Sales team for order confirmation and client requirements
• Process sales orders and track them till dispatch
• Follow up with production team for order status and timelines
• Coordinate with dispatch/logistics for timely delivery
• Communicate order status, delays, or updates to customers
• Handle customer complaints and ensure proper resolution
• Manage documentation like Purchase Orders (PO), invoices, dispatch details
• Follow up for pending payments in coordination with Accounts team
• Maintain MIS reports (orders, dispatch, pending, complaints, etc.)
• Support after-sales service and client retention activities

Required Skills:

• Strong communication and coordination skills
• Basic knowledge of manufacturing processes and order flow
• Familiarity with ERP/CRM software 
• Good knowledge of MS Excel (reports, tracking sheets)
• Problem-solving and multitasking ability

Educational Qualification:

• Graduate (B.Com / BBA / Any stream)
• Diploma/Knowledge in Operations or Supply Chain is an advantage

Preferred Candidate Profile:

• Experience in manufacturing / engineering company preferred
• Ability to handle multiple clients and internal departments
• Strong follow-up and documentation skills
• Female candidates (if required as per company preference)

Key Performance Indicators (KPIs):

• Order processing accuracy
• On-time delivery coordination
• Customer complaint resolution time
• Payment follow-up efficiency
• Data accuracy in CRM/ERP