Manager – Background Verification (BGV)

Job Description:

Job Description: Manager – Background Verification (BGV)

Role Purpose

To manage and drive the end-to-end Background Verification (BGV) process for all categories of employees including permanent, contractual, part-time, and temporary staff, ensuring compliance, accuracy, and adherence to defined timelines across the organization.

Key Responsibilities

1. BGV Process Management

• Manage end-to-end BGV operations for all new joiners (pre-joining and post-joining checks).
• Ensure 100% compliance—no candidate is onboarded without completion/clearance of mandatory BGV checks.
• Handle BGV for ~10,000+ hires annually across multiple locations.

2. Vendor Management

• Act as the single point of contact for the BGV vendor.
• Monitor vendor performance and ensure adherence to defined Turnaround Time (TAT).
• Proactively follow up and escalate in case of delays or quality issues.
• Drive continuous improvement in vendor delivery and accuracy.

3. System & Platform Management

• Manage and monitor BGV workflows through the Darwinbox platform (vendor-integrated system).
• Ensure seamless coordination between internal stakeholders and vendor through the system.
• Maintain data integrity and real-time tracking of all cases.

4. Monitoring & Governance

• Conduct daily tracking of joinings and BGV status.
• Ensure strict governance so that no deviations or policy breaches occur.
• Identify and highlight anomalies, discrepancies, and risks in verification outcomes.
• Maintain audit readiness and ensure compliance with internal and regulatory guidelines.

5. Reporting & Analytics

• Generate and manage MIS reports, dashboards, and trackers related to BGV.
• Analyze data trends and present insights to senior management.
• Create visually compelling reports (Excel/PPT dashboards) for leadership reviews.
• Provide actionable insights to improve process efficiency and compliance.

6. Stakeholder Management

• Liaise extensively with HR, recruitment teams, business stakeholders, and vendor partners.
• Ensure smooth coordination across regions for timely onboarding.
• Drive awareness and adherence to BGV processes among all stakeholders.

Key Requirements

Education

• Full-time MBA in HR from a reputed institute

Experience

• Minimum 5+ years of relevant experience in managing Background Verification processes at scale
• Experience in handling high-volume hiring environments (preferably BFSI / Life Insurance)

Skills & Competencies

• Strong understanding of BGV processes, compliance, and risk mitigation
• Excellent vendor management and coordination skills
• Advanced proficiency in Microsoft Excel (mandatory)
• Strong data analysis and reporting skills
• Ability to create management-level presentations and dashboards
• Excellent written and verbal communication skills
• High attention to detail and ability to identify anomalies

Role Expectations

• ~80% of the role will be dedicated to hands-on BGV operations and monitoring
• High ownership in ensuring zero non-compliance in onboarding
• Ability to work in a fast-paced, high-volume environment

Preferred Industry

Life Insurance / BFSI / Large-scale organizations with high hiring volumes