Senior AI Engineer

Job Description:

Senior AI Engineer 

Location: Charlotte, NC (4 days 1 day remote)

W2 Candidates only

Local Nearby Candidates Required

Key Responsibilities

• Architect and develop AI-driven IVR and conversational systems using Python
• Build English-Spanish translation systems.
• Perform data analysis using SQL on large-scale IVR and interaction datasets
• Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
• Lead development of agentic AI workflows for multi-step customer interactions
• Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
• Partner with IVR platform, speech engineering, and product teams
• Mentor offshore and junior AI engineers

Required Skills & Experience

• 5+ years of experience in AI / ML
• Very strong proficiency in Python
• Proven expertise in NLP, including:
• Text classification
• Clustering
• Hands-on experience with LLMs:
• Prompt engineering
• Evaluation frameworks
• Retrieval-Augmented Generation (RAG)

Good to Have

• Experience with Agentic AI and multi-agent orchestration
• Experience with LLMOps / MLOps in production environments
• Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS)