Front Office Executive

Job Description:

Role Summary

The Front Office Executive will be responsible for managing front desk operations, handling client interactions, and ensuring smooth coordination of day-to-day administrative and operational activities. The role also involves providing dedicated coordination and administrative support to the Managing Director (MD).

KRA: Task / Activities

• Manage front desk operations including welcoming clients, visitors, and ensuring a professional office environment
• Handle incoming calls, emails, and client inquiries with clear, prompt, and courteous communication
• Schedule and manage appointments, calendars, and meetings for the office and the Managing Director (MD)
• Coordinate travel bookings, itineraries, and logistics for both office requirements and the MD
• Maintain visitor logs, office records, documentation, and ensure proper data organization
• Act as a coordination point between the MD, internal teams, and external stakeholders, including preparing reports and following up on key tasks
• Support day-to-day administrative and operational activities, ensuring smooth workflow and maintaining confidentiality of sensitive information

KPI: Performance Metrics

• Professional handling of front office and client interactions
• Timely completion of assigned tasks with minimal errors
• Clear, prompt, and courteous communication
• Smooth day-to-day operational flow
• Effective coordination with minimal supervision
• Efficient and proactive support to the Managing Director
• Timely follow-ups and execution of MD-related tasks

Desired Profile / Criteria / Skills :

Required Skills

• Strong communication skills (verbal & written)
• Basic administrative and coordination skills
• Proficiency in MS Office / Google Workspace
• Ability to multitask and prioritize work

Preferred skills

• Experience in front office / receptionist role
• Exposure to travel, hospitality, or service industry
• Experience in handling client interactions
• Familiarity with scheduling tools
• Experience in executive/MD-level coordination