Executive - Domestic Marketing (Sales Coordinator)

Role Overview

We are looking for a detail-oriented and proactive Executive – Back Office to support the domestic marketing and sales team. This role focuses on coordination, client communication, technical assistance, and smooth execution of sales operations.

Key Responsibilities

1. Sales Support & Coordination

• Assist the sales team with quotations, proposals, and order processing
• Coordinate with clients to understand their requirements
• Maintain accurate records of customer interactions and inquiries
• Follow up regularly on quotations and payments

2. Technical Assistance

• Provide technical product information to customers
• Coordinate with engineering and product teams to resolve queries
• Assist in product demonstrations and presentations

3. Order & Logistics Management

• Process sales orders and track delivery schedules
• Coordinate with logistics teams to ensure timely delivery
• Handle order modifications, returns, and after-sales support

4. Customer Relationship Management

• Build and maintain strong client relationships
• Respond to customer inquiries promptly and effectively
• Collect customer feedback and share it with internal teams

5. Documentation & Support

• Maintain technical documentation such as product manuals and specifications
• Support post-sales issue resolution to ensure customer satisfaction

Required Skills & Competencies

• Strong communication and negotiation skills
• Self-motivated and proactive attitude
• Knowledge of engineering drawings
• Proficiency in CRM software, MS Excel, and PowerPoint
• Good coordination and organizational abilities

Preferred Profile

• Experience in sales support/back-office operations
• Exposure to manufacturing or engineering industry
• Ability to handle multiple tasks and client interactions efficiently