Telesales Executive

Job Description:

Role Summary

We are looking for enthusiastic and customer-focused Tele Sales Executives to handle inbound customer calls, explain services/products, convert leads into customers, and maintain positive customer relationships. The ideal candidate should possess good communication skills, basic computer knowledge, and the ability to work in a target-driven environment.

KRA: Task / Activities

• Handle inbound customer calls professionally and efficiently
• Explain company services/products and address customer queries
• Convert incoming leads into successful sales opportunities
• Maintain customer data and follow-up records in system/email
• Coordinate with internal teams for smooth customer support

KPI: Performance Metrics

•  Daily/Monthly inbound call handling efficiency
•  Lead conversion ratio
•  Customer satisfaction and response quality
•  Timely follow-up and reporting accuracy
•  Achievement of assigned sales targets

Desired Profile / Criteria / Skills :

Required Skills

• Good verbal communication skills
• Basic computer knowledge
• Ability to operate email and Google Drive/MS Office
• Customer handling and persuasion skills
• Basic sales and follow-up knowledge

Preferred skills

• Experience in TeleSales or Customer Support
• Knowledge of CRM tools
• Ability to work in a fast-paced environment
• Good listening and interpersonal skills
• Strong follow-up capabilities