HOD/General Manager
4 Nos.
135987
Full Time
12.0 Year(s) To 18.0 Year(s)
20.00 LPA TO 40.00 LPA
IT Software - Middleware
IT-Hardware/Networking
Job Description:
General Manager — After Sales
Reports to
Managing Director
Purpose
Build and run the entire after-sales function as a profitable, service-led business — ensuring uptime, customer satisfaction, and recurring revenue across company's installed base.
Key Responsibilities
- PDI: Ensure equipment quality and readiness through Pre-Dispatch Inspection before dispatch and handover.
- AMC: Own the Annual Maintenance Contract business — selling, renewing, and servicing AMCs to maximise coverage and recurring revenue.
- OSS & MAS: Run On-Site Support and Managed/Maintenance Annual Services for customer sites, ensuring SLAs and uptime.
- Rental: Manage the rental equipment fleet (material handling and industrial cleaning) — utilisation, maintenance, and revenue.
- Retrofit: Drive retrofit and upgrade business across the installed base.
- Spares: Own spare-order execution and on-demand spares quotations — fast, accurate fulfilment and quoting.
- Service P&L: Build the service team, processes, and metrics (response time, uptime, AMC penetration, after-sales revenue & margin).
Ideal Candidate
- 12–18 years in after-sales / service for capital equipment, material handling, automation, or industrial machinery.
- Proven P&L or revenue ownership of AMC, spares, service, and/or rental.
- Strong on field-service operations, SLA management, and converting service into recurring revenue.
- Engineering degree preferred.
Key Skills :
Company Profile
We are one of the fastest growing HR services organization. We create long-term sustainable partnerships with our clients by providing resource solutions to meet their business needs. The model allows us to provide our clients high performance within two primary service offerings – Recruitment and Managed HR Services.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.