Technical Support Engineer – Networking Products
Job Description:
📍 Location: Bangalore, India
💰 Salary: ₹10,00,000 – ₹15,00,000 per annum
💼 Experience: 2 – 5 Years
🎓 Qualification: Bachelor's Degree in Telecommunications, Computer Science, Electronics, Engineering, or related field
About the Role
We are looking for a highly motivated and technically skilled Technical Support Engineer to join a leading global networking and telecommunications technology company. The ideal candidate will serve as the primary technical representative for the India office and act as the bridge between customers and the global engineering team.
This role offers an excellent opportunity to work with advanced networking technologies, broadband solutions, GPON devices, routers, and Wi-Fi products while collaborating with international teams in a dynamic environment.
Key Responsibilities
Customer & Technical Support
- Serve as the primary technical contact for customers in India.
- Understand customer requirements and provide technical support throughout the product lifecycle.
- Troubleshoot technical issues and coordinate with global engineering teams for resolution.
- Act as the communication bridge between customers and headquarters to ensure timely issue resolution.
Product Testing & Validation
- Manage product samples and support customer evaluation activities.
- Conduct product installation, testing, and validation in customer laboratory environments.
- Execute test scenarios and document results accurately.
- Collect and analyze technical logs, test reports, and system performance data.
Technical Coordination
- Prepare technical documentation, reports, and customer feedback summaries.
- Coordinate with engineering and product teams to address customer requirements.
- Support product interoperability testing and certification-related activities.
Infrastructure & Lab Management
- Setup, maintain, and troubleshoot local test environments and networking equipment.
- Manage laboratory infrastructure and testing devices.
- Provide basic IT support and technical administration as required.
Required Skills & Qualifications
- Bachelor's Degree in Telecommunications, Computer Science, Electronics, Information Technology, or equivalent.
- 2–5 years of experience in:
- Technical Support
- Network Support
- Field Application Engineering (FAE)
- Product Support Engineering
- Software Quality Engineering (SQE)
- Telecom Testing
- Strong understanding of:
- TCP/IP Networking
- Routing & Switching
- Broadband Technologies
- GPON Networks
- Wi-Fi Technologies
- Network Troubleshooting
- Experience with:
- Product Testing & Validation
- Technical Documentation
- Log Analysis
- Customer Support Activities
- Excellent communication and coordination skills.
- Business-level English communication (written and verbal).
Preferred Qualifications
- Experience working with networking equipment manufacturers or telecom companies.
- Knowledge of:
- Broadband Routers
- GPON/FTTH Solutions
- Network Interoperability Testing
- Product Certification & Homologation Processes
- Experience with companies such as:
- Nokia
- Ericsson
- Huawei
- ZTE
- Cisco
- Juniper
- Tejas Networks
- HFCL
- D-Link
- TP-Link
- Broadband Service Providers
- Korean language skills will be an added advantage.
Key Competencies
✔ Strong problem-solving and troubleshooting skills
✔ Customer-focused approach and ownership mindset
✔ Ability to work independently with minimal supervision
✔ Excellent interpersonal and cross-functional communication skills
✔ Adaptability and willingness to handle diverse technical responsibilities
✔ Strong reporting and documentation capabilities
Why Join?
- Opportunity to work with cutting-edge networking and telecommunications products.
- Exposure to international teams and global business operations.
- Hands-on experience with advanced networking technologies and customer environments.
- Excellent career growth opportunities in technical support, product engineering, and field application engineering.
📩 Interested candidates can apply by submitting their updated resume through Orbit Global HR Consultants.
Company Profile
Our client ---n subsidiary of the South Korean global broadband and network solutions company, ---. Established in ---, it operates as an R&D and regional sales hub, delivering advanced Wi-Fi routers, broadband equipment, and IoT home solutions to telecom and internet service providers (ISPs) across the region.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.