Quality Assurance(QA/QC) – Agriculture Call Center - Ahmedabad

Job Description:

Quality Monitoring
• Monitor and evaluate telecallers’ calls related to agriculture products and
services.
• Ensure compliance with call scripts, SOPs, and quality standards.
• Track quality parameters such as communication, accuracy, professionalism,
and customer handling.
Training & Feedback
• Conduct call audits and provide constructive feedback to improve telecaller
performance.
• Assist in arranging training sessions on product knowledge and communication.
• Support coaching initiatives to improve service quality and customer
engagement.
Process Improvement
• Identify gaps in call handling and suggest improvements in scripts and
workflows.
• Coordinate with team leaders to implement corrective actions.
• Help standardize quality processes for better customer experience.
Performance Analysis
• Analyze call reports, audit data, and quality trends.
• Prepare insights on recurring issues and areas of improvement.
• Recommend action plans to improve operational efficiency.
Compliance & Documentation
• Ensure adherence to company policies and process guidelines.
• Maintain audit records, training reports, and quality documentation.
• Support compliance checks and internal quality standards.