1 Opening(s)
1.0 Year(s) To 5.0 Year(s)
Not Disclosed by Recruiter
We have an opening for the post of Sr. Analyst/Lead/ Analyst Quality for a reputed Company for their Navi Mumbai(Belapur) Head Office.
Job Description:
Develop and implement quality assurance processes and procedures to ensure adherence to quality standards in client interactions, processes, and deliverables.
Monitor and evaluate client interactions, such as calls, emails, chats, CRM Transactions, ...
2 Opening(s)
6.0 Year(s) To 10.0 Year(s)
8.00 LPA TO 9.50 LPA
Job Description:
We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key responsibilities will include enhancing customer satisfaction scores, carrying out training need analysis, maintaining training ...