Store Manager Jewellery LFS based at Bangalore

Job Description:

Job Summary

The Store Manager is responsible for driving sales growth, ensuring operational excellence, delivering exceptional customer experience, and leading a high-performing store team. The role involves overseeing daily store operations, inventory management, customer engagement, staff development, compliance, and execution of marketing and business initiatives while achieving organizational goals.

Key Responsibilities

Sales & Business Performance

• Drive store sales and revenue by implementing sales plans and monitoring daily performance against targets.
• Analyze sales data and identify opportunities to improve productivity and profitability.
• Ensure achievement of monthly, quarterly, and annual sales targets.
• Monitor key business metrics and take corrective actions wherever required.

Store Operations

• Oversee end-to-end store operations and ensure adherence to company policies and SOPs.
• Maintain optimum stock levels through effective inventory planning and replenishment.
• Monitor stock ageing and product mix and coordinate with the merchandising team for stock optimization.
• Ensure proper handling and daily reconciliation of old gold purchases as per company policy.
• Coordinate with cross-functional teams including Administration, Visual Merchandising, Finance, and Retail Operations.

Team Management

• Ensure adequate staffing as per the approved manpower matrix.
• Allocate responsibilities and monitor individual and team performance.
• Conduct regular performance reviews and provide coaching and mentoring.
• Identify training needs and organize training/retraining programs.
• Participate in recruitment and selection of store staff in coordination with HR.

Customer Experience

• Deliver exceptional customer service and maintain high customer satisfaction levels.
• Resolve customer queries and complaints promptly and professionally.
• Build strong relationships with key and repeat customers.
• Organize customer engagement initiatives such as birthday celebrations, anniversary events, dormant customer activation, and loyalty program awareness campaigns.

Marketing & Promotional Activities

• Execute annual retail marketing plans and Below-the-Line (BTL) activities.
• Coordinate with the Marketing and Area Business Manager for promotional campaigns.
• Ensure timely implementation of national and regional promotional schemes.
• Support visual merchandising initiatives and in-store promotional activities.

Scheme & Loyalty Program Management

• Ensure effective implementation of the Golden Harvest Scheme (GHS) and other company initiatives.
• Coordinate with Finance and Retail Operations for smooth execution of schemes.
• Provide feedback and recommendations for region-specific promotional activities.

Compliance & Governance

• Ensure compliance with company policies, statutory requirements, and commercial guidelines.
• Maintain accurate financial and operational records.
• Ensure adherence to the Code of Conduct, attendance, dress code, confidentiality, and workplace discipline.
• Implement Lean Retail principles to improve operational efficiency.

Feedback & Continuous Improvement

• Collect and communicate customer feedback to relevant corporate teams.
• Participate in product selection meetings based on customer preferences and market trends.
• Recommend improvements to enhance store performance and customer satisfaction.

Key Performance Indicators (KPIs)

• Achievement of Sales & Revenue Targets
• Customer Satisfaction (CSAT) Score
• Store Profitability
• Inventory Accuracy & Stock Turnover
• Compliance & Audit Scores
• Employee Engagement & Retention
• Training Effectiveness
• Successful Scheme Rollout
• Customer Complaint Resolution
• Team Productivity & Performance

Desired Profile / Criteria / Skills :

Required Qualifications

• Bachelor's Degree in Business Administration, Retail Management, Commerce, or a related field.
• MBA (Preferred).

Experience

• 5–8 years of experience in retail operations, with at least 2–3 years in a Store Manager role.
• Experience in Jewellery, Luxury Retail, Lifestyle, or Fashion Retail will be preferred.

Required Skills

• Retail Sales Management
• Team Leadership & People Management
• Inventory & Stock Management