Retail Sales Officer for Jwellery Brand , Bangalore

Job Description:

• Greet and engage customers to understand their requirements and preferences.
• Present and explain the product range, features, and benefits to assist customers in making informed purchase decisions.
• Prepare product quotations/estimates and complete sales transactions accurately.
• Achieve assigned category-wise sales targets.
• Assist customers with product returns, exchanges, and repair requests in accordance with company policies.
• Deliver an exceptional shopping experience to enhance customer satisfaction and contribute to revenue growth.

• Adhere to all store Standard Operating Procedures (SOPs) and company policies.
• Support cost optimization initiatives and ensure efficient store operations.
• Maintain accurate daily stock records, including opening and closing stock, and ensure timely stock replenishment.
• Ensure merchandise is displayed attractively and in accordance with visual merchandising standards.
• Safely transfer and secure stock at the end of each business day.
• Monitor product safety on the shop floor and promptly report any suspected theft or inventory discrepancies.
• Track slow-moving and dead stock and coordinate with the Store Manager to minimize inventory holding.
• Support Marketing, Visual Merchandising (VM), and other internal teams in executing store campaigns and maintaining brand standards.
• Build and maintain professional relationships with peers and competitors to stay updated on industry best practices and improve store operations.

• Collect, document, and communicate customer feedback to relevant departments, including Merchandising and Retail Operations, to support continuous improvement in customer experience and store performance.

• Address customer queries and resolve complaints promptly and professionally in line with company policies and service standards.
• Escalate complex customer concerns to the appropriate authority when required.
• Ensure timely resolution to enhance customer satisfaction and strengthen brand loyalty.

• Achievement of individual and category-wise sales targets.
• Customer Satisfaction (CSAT) and service quality scores.
• Revenue growth and conversion rate.
• Compliance with store policies and SOPs.
• Inventory accuracy and stock management efficiency.
• Effective handling of customer feedback and complaints.
• Store presentation and operational excellence.