Job Description:

Roles & Responsibilities

1. Handle and assign Email Inquiries received through official company email IDs.
2. Respond to Customer Inquiry Emails and ensure timely communication.
3. Prepare and submit Inquiry Reports, Weekly Reports, and Monthly MIS Reports.
4. Enter all Call Inquiries and customer details into the CRM System.
5. Monitor and check inquiries received from IndiaMART, TradeIndia, Website Leads, and other online portals on a daily basis.
6. Review Document Request Forms, understand customer requirements, and update records in CRM.
7. Verify and manage both Information Requests and Business Inquiries received via email.
8. Maintain records of all Portal Credentials, including User IDs, Passwords, and access details.
9. Draft professional Business Emails, Customer Communication Emails, and ensure proper email management.
10. Execute WhatsApp Marketing Campaigns and Bulk Messaging Activities.
11. Maintain and update Customer Database, including Email IDs, Contact Numbers, and lead information.
12. Attend incoming inquiry calls, collect complete product requirements, and transfer qualified leads to the Sales Team.
13. Coordinate Courier Dispatch, prepare Courier Stickers, and manage document packaging.
14. Maintain Courier Records and update Incoming & Outgoing Courier Registers in Excel.
15. Track and recover Missing CRM Inquiries and ensure complete lead records.
16. Provide support related to CRM Access, IndiaMART Issues, Contact Details, and Email Management for employees.
17. Maintain Interview Schedules, candidate records, and interview coordination details.
18. Record and maintain Visitor Entry Register and Visitor Management System.
19. Manage Manual Attendance Register and daily attendance records.
20. Prepare Daily Lead Reports, Weekly Sales Reports, and Monthly Lead Performance Reports for management.
21. Support Exhibitions, Trade Shows, and Marketing Events.
22. Perform Lead Entry, CRM Data Management, and Follow-up Calling activities.
23. Assist in Festival Decorations, Employee Engagement Activities, and support the HR Team during events.