Software Specialist - Technical Support
Job Description:
Role Description: The role of a Software Specialist is to communicate with customers (internal and external) to understand the technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/she is also expected to document the resolution steps in the CRM.
Key Responsibilities
- Be updated with process and product knowledge
- Understand client’s infrastructure Be updated with compliance processes and protocol
- Understand client grievances and understand the root cause of the issue created
- Maintain internal communication to keep them updated about the status of resolution through calls and emails
- Maintain highest level of customer satisfaction through service as well as technical resolution
- Bifurcate issues into front end or backend technical issues Identify and report potential P1 cases in timely manner to the Lead/Mentor
- Provide correct and timely resolution to issues
- Follow all security and compliance protocol set by the organization and highlight discrepancies in a timely Manner
Desired Profile / Criteria / Skills :
- Basic – MySQL, MSSQL
- Networking
- Additional – Tomcat and Java
Should be ready to work in night shift
Home Drop and Pick up facility
Regards,
Bhavna Munjewar
Mob: 8422989227
Company Profile
One of the leading companies in the field of Healthcare IT.
We have developed software that is used by doctors and staff at clinics and hospitals. We also have created software for patients and interfaces for doctors to connect with pharmacies and laboratories. Through our software and services, we help the doctors achieve the highest level of their efficiency.
Since 1999, we have spread our wings not only across the 50 states of America but also created footprints across the globe. With 10 offices present globally, over 5000 employees are driven to provide healthcare technology solutions of today and tomorrow.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.