Software Specialist - Technical Support

Job Description:

Role Description: The role of a Software Specialist is to communicate with customers (internal and external) to understand the technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/she is also expected to document the resolution steps in the CRM.

Key Responsibilities

1. Be updated with process and product knowledge
2. Understand client’s infrastructure Be updated with compliance processes and protocol
3. Understand client grievances and understand the root cause of the issue created
4. Maintain internal communication to keep them updated about the status of resolution through calls and emails
5. Maintain highest level of customer satisfaction through service as well as technical resolution
6. Bifurcate issues into front end or backend technical issues Identify and report potential P1 cases in timely manner to the Lead/Mentor
7. Provide correct and timely resolution to issues
8. Follow all security and compliance protocol set by the organization and highlight discrepancies in a timely Manner

Desired Profile / Criteria / Skills :

• Basic – MySQL, MSSQL
• Networking
• Additional – Tomcat and Java

Should be ready to work in night shift 
Home Drop and Pick up facility 

Regards,
Bhavna Munjewar
Mob: 8422989227