Job Description:

Senior E-commerce Operations Executive

📍 Location: Mumbai, Maharashtra

💰 Salary: ₹40,000 – ₹50,000 per Month

💼 Experience: 2–6 Years

🏢 Industry: E-commerce | D2C | FMCG | Consumer Products | Retail

🕒 Employment Type: Full-Time

Job ID: OGHR-SEOE-0726

Senior E-commerce Operations Executive Jobs in Mumbai

Orbit Global HR Consultants LLP, one of India's leading E-commerce Recruitment Agencies and Executive Search Firms, is hiring a Senior E-commerce Operations Executive for a rapidly growing D2C consumer products company based in Mumbai.

This role is ideal for professionals with hands-on experience in Amazon Seller Central, Flipkart Seller Hub, Shopify, Quick Commerce, Inventory Management, Order Processing, Marketplace Operations, and E-commerce Analytics.

If you're passionate about ensuring seamless online operations and driving operational excellence across multiple sales channels, we'd love to hear from you.

About the Company

Our client is a fast-growing eco-friendly consumer products brand with a strong presence across India's leading digital commerce platforms.

The company operates through:

• Shopify D2C Website
• Amazon India
• Flipkart
• Zepto
• Blinkit
• BigBasket
• Swiggy Instamart
• General Trade
• Institutional Sales
• Private Label Business

As the company continues its rapid expansion, it is looking for an experienced E-commerce Operations professional to strengthen its digital commerce team.

Job Responsibilities

Marketplace Operations

• Manage daily operations on Amazon Seller Central and Flipkart Seller Hub.
• Monitor order processing, dispatch status, returns, cancellations, and customer issues.
• Maintain marketplace listing accuracy and account health.
• Update product titles, descriptions, pricing, images, offers, and inventory.
• Coordinate with marketplace support teams for claims and escalations.
• Support promotional campaigns and marketplace sales events.

Shopify & D2C Operations

• Manage end-to-end Shopify backend operations.
• Process website orders and inventory updates.
• Upload products, pricing, discount codes, and stock updates.
• Coordinate with logistics partners for dispatch and deliveries.
• Maintain accurate product information across the Shopify store.

Quick Commerce Operations

Manage operations across:

• Zepto
• Blinkit
• BigBasket
• Swiggy Instamart

Responsibilities include:

• SKU management
• Inventory replenishment
• Platform coordination
• Pricing updates
• Promotion management
• Daily sales reporting

Inventory & Warehouse Management

• Monitor inventory across marketplaces and D2C channels.
• Coordinate stock movement with warehouse teams.
• Prevent stock-outs and excess inventory.
• Maintain SKU-level inventory reports.
• Ensure accurate inventory synchronization across all platforms.

B2B Order Management

• Process distributor and institutional orders.
• Coordinate dispatch schedules.
• Track order fulfilment and delivery timelines.
• Support invoice and documentation processes.
• Coordinate with finance for payment reconciliation.

Reporting & Analytics

• Prepare daily sales, inventory, order, and return reports.
• Analyse SKU performance and platform-wise sales.
• Create dashboards using Excel.
• Track marketplace KPIs and operational performance.
• Provide actionable insights to management.

Returns & Claims Management

• Manage returns, RTOs, and damaged products.
• Coordinate claim reconciliation with marketplaces.
• Track deductions, penalties, and recoveries.
• Work with finance teams on payout reconciliation.

Profile Criteria

• 2–6 years of experience in E-commerce Operations, Marketplace Operations, or D2C Operations.
• Hands-on experience with Amazon Seller Central and Flipkart Seller Hub.
• Experience managing Shopify backend operations.
• Exposure to Quick Commerce platforms such as Zepto, Blinkit, BigBasket, or Swiggy Instamart.
• Strong knowledge of inventory management, order fulfilment, and warehouse coordination.
• Excellent analytical skills with advanced Excel proficiency.
• Ability to manage multiple marketplaces simultaneously.
• Strong communication and stakeholder management skills.

Required Skills

Marketplace Operations

• Amazon Seller Central
• Flipkart Seller Hub
• Marketplace Management
• Product Listings
• Account Health Management
• Campaign Coordination
• Pricing Updates

E-commerce Operations

• Shopify
• D2C Operations
• Order Management
• Inventory Management
• SKU Management
• Product Uploads
• Dispatch Coordination
• Warehouse Operations

Quick Commerce

• Zepto
• Blinkit
• BigBasket
• Swiggy Instamart
• Inventory Replenishment
• Platform Coordination

Analytics & Reporting

• MS Excel
• VLOOKUP
• Pivot Tables
• Sales Reporting
• Dashboard Creation
• Data Analysis
• Inventory Reports

Operations Management

• Return Management
• Claim Reconciliation
• Logistics Coordination
• Warehouse Coordination
• Marketplace Reconciliation
• Customer Issue Resolution

Education

• Bachelor's Degree in Commerce, Business Administration, Supply Chain, Operations, Marketing, or a related discipline.
• Certification in E-commerce, Marketplace Management, or Digital Commerce is an added advantage.

Preferred Industry Experience

Candidates from the following industries will be preferred:

• E-commerce
• D2C Brands
• FMCG
• Consumer Products
• Retail
• Marketplace Businesses
• Home Care
• Personal Care
• Lifestyle Brands
• Digital Commerce Companies

Key Performance Indicators (KPIs)

• Order Processing Accuracy (98%+)
• Dispatch Turnaround Time (TAT)
• Marketplace Account Health
• Inventory Accuracy
• Stock Availability
• Listing Accuracy
• Return & RTO Management
• Claim Reconciliation
• Marketplace Issue Resolution
• Daily MIS Reporting
• SKU Performance Analysis

Why Join?

• Competitive salary package.
• Opportunity to work with a rapidly growing D2C brand.
• Exposure to leading e-commerce marketplaces and quick commerce platforms.
• Fast-paced and collaborative work environment.
• Career growth in digital commerce and marketplace operations.
• Opportunity to work with experienced leadership teams.

Apply for Senior E-commerce Operations Executive Jobs in Mumbai

If you have expertise in Amazon Seller Central, Shopify, Flipkart, Quick Commerce, Inventory Management, Marketplace Operations, and E-commerce Analytics, we invite you to apply for this exciting opportunity.

Position: Senior E-commerce Operations Executive
Location: Mumbai
Salary: ₹40,000–₹50,000 per Month

Apply through Orbit Global HR Consultants LLP – India's Leading E-commerce Operations Recruitment Agency.

Profile Criteria / Required Skills / Expected Profile

Profile Criteria

• 2–6 years of experience in E-commerce Operations, Marketplace Management, or D2C Operations.
• Hands-on expertise in Amazon Seller Central, Flipkart Seller Hub, and Shopify.
• Strong knowledge of inventory control, order processing, warehouse coordination, and SKU management.
• Excellent MS Excel skills (VLOOKUP, Pivot Tables, Reporting).
• Experience working in a high-growth e-commerce or consumer products environment.

Required Skills

• Amazon Seller Central
• Flipkart Seller Hub
• Shopify
• Marketplace Operations
• E-commerce Operations
• Quick Commerce
• Order Management
• Inventory Planning
• SKU Management
• Product Listings
• Excel (VLOOKUP & Pivot Tables)
• Logistics Coordination
• Warehouse Operations
• Return Management
• Claim Reconciliation
• Data Analysis
• Reporting & MIS
• Communication & Team Coordination

Expected Profile

The ideal candidate is an organized and detail-oriented E-commerce Operations professional with proven experience managing day-to-day marketplace operations across Amazon, Flipkart, Shopify, and Quick Commerce platforms. They should be proficient in order processing, inventory planning, product listings, warehouse coordination, and marketplace reconciliations while ensuring operational efficiency and an excellent customer experience.

Desired Profile / Criteria / Skills :