Customer Support
Job Description:
Required to support replenishment and manage item requests received from customers via texts. Replenishment will be based on existing products from customer’s order history or everyday essentials.
Product Tagging and Confirmation:
- Agent should be identify and tag requests from customers as “Received” for replinshment in internal systems
- Provide order received confirmation to customer
Order Review:
- Review customer purchase history
- Clarify queries example: if customer has previously purchased two or more different brands/quantities for the item.
- Confirm and select right items
Order Processing:
- Compare prices and offer competitive pricing to customer
- Process order, Confirm delivery dates and send confirmation/status updates to customers
Desired Profile / Criteria / Skills :
Other Skills
- Continuously strive to provide a world-class experience to customers
- Productivity enhancement and quality improvement quarter on quarter of self
- Achieve successful first-time resolution on all customer contacts
- Ability to work with multiple technology applications and features to address customer requirements
- Demonstrates the ability to work independently while using client’s knowledge base resources, policies and procedures
- Flexible to work in US Shifts OR India shifts depending on project requirements
- Excellent Verbal and Written Communication Skills.
Offered Benefits / Facilities :
Salary: 1.7 to 3.5 L ( depend on Experience)
Fresher with excellent communication in English can apply
Location: Andheri Seepz
Week Off: Sat-Sunday
Job Time: 3.30pm to 11:30Pm (Home Drop Available)
: 11:30pm to 8:30am (Home Pick up Available)
Interested can call
Deepa Chavan
Mob: 9967538958
Key Skills :
Company Profile
To transform the IT environments of the retailers to deliver a sustained business value and operational efficiency. Our solution helps online retailers develop intranet, extranet, social collaboration suites and user experience platforms to enhance information access, business process improvement and communication within the enterprise.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.