Nexilon Energy Systems Pvt.Ltd/ Operations Supervisor/ Bangalore

Job Description:

Job Description – Operations Supervisor (Bangalore)

Job Title: Operations Supervisor
Location: Bangalore
Department: Operations

Job Summary

We are seeking a proactive and detail-oriented Operations Supervisor to oversee daily operational activities, ensure process efficiency, and lead a team to achieve service excellence. The role involves monitoring productivity, maintaining compliance with company policies, managing operational KPIs, and driving continuous process improvements.

Key Responsibilities

• Supervise day-to-day operations and ensure smooth workflow across the assigned process.
• Lead, mentor, and motivate a team to achieve operational targets and service quality.
• Monitor team performance, productivity, attendance, and adherence to SLAs/KPIs.
• Prepare daily, weekly, and monthly MIS reports and operational dashboards.
• Ensure compliance with company policies, SOPs, and regulatory requirements.
• Identify process gaps and implement continuous improvement initiatives.
• Coordinate with internal stakeholders to resolve operational issues efficiently.
• Conduct regular team meetings, coaching sessions, and performance reviews.
• Handle customer escalations and ensure timely resolution.
• Maintain high standards of quality, accuracy, and customer satisfaction.
• Support recruitment, onboarding, and training of new team members.
• Drive cost optimization and operational excellence initiatives.

Required Skills

• Team Leadership & People Management
• Operations Management
• Process Improvement
• MIS Reporting & Data Analysis
• SLA & KPI Management
• Customer Service Management
• Problem Solving & Decision Making
• Stakeholder Management
• Quality Assurance
• Time Management
• MS Excel, Word & PowerPoint
• Effective Communication Skills