Project Delivery Manager

Job Description:

Role Summary:

To lead the successful delivery and implementation of HRMS solutions by managing projects from initiation through post-go-live support. The Project Delivery Manager is responsible for ensuring projects are delivered on time, within scope, and to the highest quality standards while coordinating cross-functional teams, managing client expectations, mitigating risks, and driving continuous improvement across implementation, governance, and delivery processes. The role requires strong expertise in HRMS/SaaS implementations, Agile project management, stakeholder engagement, and enterprise software delivery.

Key Responsibilities:

1. Project Delivery & Implementation

• Lead the end-to-end implementation of HRMS solutions, ensuring projects are delivered on time, within scope, and within agreed budgets. 
• Manage the complete project lifecycle, including planning, execution, monitoring, deployment, and project closure. 
• Oversee Change Requests (CRs), enhancements, and implementation activities while ensuring alignment with client requirements and business objectives. 
• Apply Agile and Scrum methodologies to manage project delivery efficiently. 

2. Project Planning & Risk Management

• Develop project plans, timelines, resource allocations, and implementation schedules. 
• Identify project risks, dependencies, and potential roadblocks, implementing proactive mitigation strategies. 
• Monitor project progress, proactively addressing issues that may impact delivery timelines or quality. 
• Ensure project milestones, deliverables, and client commitments are achieved. 

3. Client & Stakeholder Management

• Act as the primary point of contact throughout the implementation lifecycle. 
• Build strong relationships with clients by managing expectations and providing regular project updates. 
• Facilitate project meetings, workshops, requirement sessions, and steering committee discussions. 
• Coordinate effectively between clients, Customer Experience, Product, Development, QA, Infrastructure, and third-party vendors to ensure successful delivery. 

4. Requirements Management & Solution Coordination

• Work closely with Business Analysts and clients to gather, validate, and document functional and technical requirements. 
• Ensure project requirements are clearly communicated to development and implementation teams. 
• Support solution design discussions to ensure customer requirements align with product capabilities and implementation best practices. 
• Manage project scope and control scope changes through structured Change Request processes.  

5. Quality Assurance & Governance

• Ensure implementation activities comply with project methodologies, quality standards, and internal governance processes. 
• Coordinate User Acceptance Testing (UAT), deployment planning, and post-go-live support. 
• Conduct project reviews to ensure deliverables meet agreed quality standards before production release. 
• Ensure project documentation is complete, accurate, and maintained throughout the project lifecycle. 

6. Team Leadership & Resource Management

• Lead, coach, and coordinate implementation teams to achieve project objectives. 
• Allocate resources effectively across multiple concurrent projects. 
• Foster collaboration between Customer Experience, Development, Product, QA, and Implementation teams. 
• Support continuous learning, knowledge sharing, and process improvements within the delivery team. 

7. Reporting, Performance & Continuous Improvement

• Maintain project dashboards and provide regular status reports to senior management. 
• Track implementation KPIs, including project timelines, Change Requests, resource utilization, project budgets, and delivery performance. 
• Conduct post-implementation reviews to identify lessons learned and drive continuous improvement. 
• Recommend improvements to project methodologies, implementation processes, and delivery standards to enhance customer satisfaction and operational efficiency.  

Qualifications & Experience

• Education: Bachelor’s degree in computer science, Information Technology, Engineering, Business Information Systems, or a related field. 
• Experience: Minimum 5–8 years of project management experience, preferably within HRMS, Payroll, ERP, SaaS, or enterprise software implementation environments. 
• Project Management Skills: Strong knowledge of Agile, Scrum, Waterfall, Change Request (CR) management, project planning, and risk management methodologies. 
• Technical Knowledge: Good understanding of HRMS implementation, software development lifecycle (SDLC), system integrations, APIs, and enterprise software deployment. 
• Tools: Experience using project management and reporting tools such as Jira, Azure DevOps, MS Project, Power BI, Excel, or similar platforms. 
• Language Skills: Excellent written and verbal English communication skills.  

Core Competencies

• Project Leadership: Successfully leads multiple implementation projects while balancing quality, timelines, budgets, and customer expectations. 
• Client Relationship Management: Builds trusted client relationships through proactive communication and effective stakeholder management.  
• Strategic Planning: Plans projects effectively, manages priorities, and anticipates project risks before they impact delivery. 
• Risk Management: Identifies project risks early and implements practical mitigation strategies. 
• Operational Excellence: Ensures consistent project governance, documentation, and delivery standards across all implementations. 
• Communication & Collaboration: Works effectively across Customer Experience, Product, Development, QA, Infrastructure, and client teams. 
• Analytical Thinking: Uses project data, metrics, and reporting to support informed decision-making and continuous improvement. 
• Problem Solving: Resolves implementation challenges efficiently while maintaining customer confidence and project momentum. 
• Continuous Improvement: Drives enhancements to implementation methodologies, delivery processes, and customer onboarding experiences.  

Background: HRMS / HCM / SaaS implementation experience is mandatory
Engagement:  As an Independent contractor
Fee range: AED 8,000-14,000 per month (flexibility for exceptional candidates)
Location: Remote (preferably Jordan, Egypt, or places where geo-political  disruption is less as candidate needs to have strong internet connection at all times)