Head of Delivery Jobs in Pune | SaaS Leadership Careers | Orbit Global HR Consultants

Head of Delivery – SaaS Jobs in Pune

Orbit Global HR Consultants, one of the best SaaS hiring agencies in Pune, is hiring an experienced Head of Delivery for a leading global SaaS organization based in Pune.

If you have extensive experience in Managed Services, Professional Services, Customer Success, Implementation, Technical Support, P&L Management, and Global Delivery Operations, this is an excellent opportunity to lead a high-performing customer delivery organization serving enterprise clients across multiple geographies.

Note: As per our client's confidentiality policy, the company name will be shared only with shortlisted candidates.

Job Details

Job Title: Head of Delivery

Industry: SaaS (Software as a Service)

Location: Pune, Maharashtra

Employment Type: Full-Time

Work Mode: Onsite

Working Days: Monday to Friday (5 Days)

Experience Required: 15–18 Years

Salary: ₹35 LPA – ₹50 LPA

Education:

• Bachelor's Degree in Engineering, Technology, Business, or related discipline
• MBA preferred

About the Role

We are looking for an accomplished Head of Delivery to lead the complete customer delivery organization for a rapidly growing global SaaS business.

The role involves owning the entire customer lifecycle—from pre-sales engagement and solution demonstrations to implementation, customer onboarding, customer success, technical support, and managed services.

You will work closely with Sales, Product, Technology, and Executive Leadership while managing global delivery teams across multiple countries and time zones.

This is a strategic leadership opportunity for professionals passionate about operational excellence, customer success, delivery transformation, and revenue growth.

Key Responsibilities

Customer Delivery Leadership

• Own complete customer delivery lifecycle
• Lead pre-sales demos and Proof of Concepts (PoCs)
• Drive onboarding and implementation programs
• Ensure successful project delivery within agreed timelines
• Improve customer satisfaction and long-term retention
• Deliver exceptional customer experience across enterprise accounts

Customer Success & Support

• Lead Customer Success teams
• Oversee Technical Support operations
• Improve product adoption
• Reduce customer escalations
• Ensure SLA compliance
• Enhance customer engagement throughout the lifecycle

Managed Services Leadership

• Own Managed Services business
• Drive revenue growth
• Manage P&L responsibilities
• Handle budgets and resource planning
• Improve delivery profitability
• Build scalable delivery models

Organizational Leadership

• Build high-performing delivery teams
• Hire and mentor delivery managers
• Develop leadership capabilities
• Strengthen cross-functional collaboration
• Foster a customer-first culture
• Drive continuous learning initiatives

Process & Delivery Excellence

• Design scalable delivery frameworks
• Build operational playbooks
• Improve implementation processes
• Standardize customer onboarding
• Develop reporting dashboards
• Monitor KPIs and identify delivery risks proactively

Cross-Functional Collaboration

Collaborate closely with:

• Sales
• Product Management
• Engineering
• Technology
• Executive Leadership
• Customer Success
• Support Teams

to improve customer outcomes and accelerate business growth.

Executive Customer Engagement

• Handle strategic enterprise customers
• Lead executive business reviews
• Resolve critical client escalations
• Build long-term customer relationships
• Travel for customer meetings when required

Mandatory Skills

Applicants must possess strong experience in:

• Managed Services
• Professional Services
• Customer Delivery
• SaaS Delivery
• Customer Success
• Technical Support
• Implementation Management
• Client Delivery
• P&L Management
• Revenue Ownership
• Budget Management
• Enterprise Customer Management
• Global Team Management
• Delivery Operations
• Service Delivery
• SLA Management
• Operational Excellence
• Cross-functional Leadership
• Stakeholder Management

Preferred Skills

Experience in one or more of the following is highly desirable:

• Conversational Messaging Platforms
• CPaaS
• CRM Platforms
• Marketing Automation
• Contact Center Technologies
• Customer Journey Design
• Product Adoption
• Self-Service Platforms
• Delivery Analytics
• Reporting Systems

Industry exposure to:

• Healthcare
• Financial Services
• Education
• Real Estate
• Contact Centers
• Enterprise SaaS

Required Experience

Candidates should have proven experience in:

• 15+ years within SaaS or technology organizations
• Managing global delivery teams
• Leading Customer Success organizations
• Managing Technical Support teams
• Implementation leadership
• Customer onboarding
• Enterprise client management
• Revenue ownership
• Managed Services P&L
• Service Operations
• Delivery transformation
• Customer lifecycle management

Success Metrics

The successful candidate will be responsible for improving:

• Customer Satisfaction (CSAT)
• SLA Compliance
• Product Adoption
• Customer Retention
• Managed Services Revenue
• Delivery Timelines
• Team Productivity
• Service Quality
• Operational Efficiency
• Customer Engagement
• Escalation Resolution

Why Join This Opportunity?

• Leadership role in a fast-growing global SaaS company
• Opportunity to lead international delivery teams
• High ownership and strategic decision-making
• Exposure to enterprise customers worldwide
• Competitive compensation package
• Five-day work week
• Excellent career growth opportunities
• Collaborative leadership culture

Apply Now

If you have extensive experience in Customer Delivery, Managed Services, Customer Success, Technical Support, Implementation, and SaaS Operations, we'd love to hear from you.

Orbit Global HR Consultants LLP specializes in leadership hiring for SaaS, Technology, Product, Engineering, Operations, Customer Success, and Executive Management positions across India.

Apply today and accelerate your leadership career with one of Pune's most exciting SaaS opportunities.