Darwinbox Support Specialist- Assistant Manager

Job Description:

Job Description – Darwinbox Support Specialist

Department: Human Resources
Location: Corporate Office – Mumbai
Experience: 3–8 Years (Assistant Manager)
Qualification: Graduation

Preferred Qualifications

• Experience supporting HRMS platforms, preferably Darwinbox Certified.
  • Knowledge of HR processes and employee lifecycle management.
  

Role Overview

The Darwinbox Support Specialist is responsible for providing end-to-end support for the Darwinbox HRMS platform. The role focuses on ensuring seamless HR system operations, resolving user queries, maintaining data accuracy, coordinating with stakeholders, and supporting system enhancements. The ideal candidate should possess strong analytical, problem-solving, and stakeholder management skills with hands-on experience in HR technology platforms.

Key Responsibilities

• Provide end-to-end support for the Darwinbox HRMS platform by resolving employee and business queries received through helpdesk, calls, and other support channels within defined turnaround timelines.
• Manage, maintain, and validate employee personal, employment, and organizational data while ensuring accuracy, confidentiality, and compliance with business requirements.
• Resolve system-related issues across Darwinbox modules, workflows, configurations, and user access management, ensuring minimal disruption to HR operations.
• Monitor, track, and manage support tickets, working closely with Darwinbox support teams to expedite issue resolution and proactively escalate critical or recurring concerns.
• Partner with HR, business, and technology stakeholders to gather requirements, support system enhancements, conduct UAT, and facilitate successful implementation of new features and configurations.
• Drive operational excellence through data migration support, process documentation, reporting, automation initiatives, and continuous improvement of HR processes and system effectiveness.

Key Skills & Competencies

• Darwinbox HRMS administration and support
• HR data management and reporting
• Helpdesk and ticket management
• Stakeholder management and communication
• Problem-solving and troubleshooting
• Data accuracy and attention to detail
• MS Excel and HR systems proficiency