1Point Associate
Job Description:
Key Responsibilities
Handle inbound and outbound customer calls and resolve queries within defined TAT.
Manage customer complaints, escalations, and requests through CRM.
Maintain accurate case documentation and follow-ups.
Build strong customer relationships and ensure a positive customer experience.
Conduct feedback calls, surveys, and service reminders.
Coordinate with internal teams for query resolution and timely closure.
Ensure adherence to SOPs, compliance guidelines, and data confidentiality.
Track KPIs, SLAs, call handling time, resolution rate, and CSAT.
Prepare daily call reports and MIS for management.
Identify opportunities for process improvement and enhanced customer experience.
Required Skills
Excellent verbal and written communication skills.
Strong customer handling and problem-solving abilities.
Good knowledge of CRM and MS Office.
Ability to multitask and work under pressure.
Customer-focused approach with professional attitude.
Additional Details :
Location: Mumbai (BKC)
Reporting to: Head – 1Point
Experience: 3–4 Years
Qualification: Any Graduate
Working days - 6 Days
Work timings - 9:00am To 6:00pm
Gender Preference - Female
Interview Process - Virtual Interview, Face to face interview
Age - 40 Years
Contract period, auto-renewable or not: 1 year. Can be renewed with evaluation.
On Third Party Payroll (Talisman HR)
Interested can share updated cv on search@talismanstaffing.com or What's app : 9136435341
Company Profile
Our client is an American MNC Pharmaceutical Company.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.